-Supervise the implementation of housekeeping standards and procedures in relation to:
-监督客房部各项标准和工作程序的执行 ：
-Bedroom service
臥室服务
-Bathroom service
卫生间服务
-Valet service
洗衣服务
-Cleaning service
清洁服务
-Linen maintenance
布巾维护
-Recommended changes to these standards and training needs on an ongoing basis
-就这些标准和培训需求提供持续性的改进建议。
-Maintain a current and thorough knowledge of all housekeeping systems
-对客房部所有系统有最新和完整的知识。
-Open and close the shift and ensure effective shift hand over
-负责管理接班和交班工作，以确保交接班过程的有效进行 。
-Distribution and collection of keys
-分发和收集钥匙。
-Management of all incoming and outgoing calls
-管理所有的呼入和呼出电话。
-Solve employee grievances
-解决员工受到的不公正待遇问题。
-Perform Room allocations
-分配客房
-Perform Room inspections
-检查客房
-Prioritise arrival rooms
-排列抵店客人客房的优先顺序。
-Liaise with Front Office for guest and hotel requirements
-配合前台满足酒店和客人的要求。
-Ensure guest valet is processed and delivered in a timely manner
-确保及时为客人提供洗衣服务并送还。
-Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
-协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
-Manage all special requests made by guests
-处理客人所有的特殊要求。
-Ensure consistency within the department
-确保部门内工作的一致性。
-Management of lost property for the hotel
-管理酒店的遗失财物。
-Ensure you have complete knowledge of room types, layouts and facilities
-确保具有客房类型，设计和设施的全面知识。
-Manage storage areas
-管理仓库
-Maintain adequate stock levels
-保存充足的用品存货。
-Complete stock takes as required
-按要求完成库存盘点工作。
-Maintain stock levels
-维持存货水平
-Conducts shift briefings to ensure hotel activities and operational requirements are known
-进行交接班说明，确保了解酒店的工作和运营需求。
-Works with Superior and Human Resources on manpower planning and management needs
-与上级领导和人力资源部一起进行人力规划和管理需求。
-Works with Superior Director of Finance in the preparation and management of the Department’s budget.
-与上级领导和财务总监一起编制和管理部门预算。
