1.遵循品牌承诺并始终提供优异的对客服务。

Delivers the brand promise and provide exceptional guest service at all times.

2.为其内部客人提供优异的服务。

Provides excellent service to internal customers as appropriate.

3.通过礼貌及有效的方式，处理所有宾客及内部顾客的投诉及要求，跟确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

4.通过良好的互动，保持宾客及员工关系

Maintains positive guest and colleague interactions with good working relationships.

具有相关工作经验

Have related working experience