Job Description

Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution / alternative can be found.

To ensure that all guests check in/ out are being handled according to Guest Signature Experience in Hyatt brand standard guide.

Ensures that the cashiering and credit procedures are strictly adhered to.

Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt hotels corporation.

Qualification

2 years hotel Front Office Supervisory experience in a hotel of similar deluxe standing

Excellent over all communication skills

Must possess good verbal command of English and Mandarin Language