• Conducts shift briefings to ensure hotel activities and operational requirements are known

• 进行有效的交接班简报工作，以明确酒店活动和运营要求

• Supervise front office operations during assigned shift including:

• 在当班期间监督前厅部运营情况，包括：

o Maintenance of guest information

o 维护客户信息

o Maintenance of information about local events

o 维护当地活动的信息

o Familiar with daily arrivals & departure including groups, FIT, VIP & corporate

o 熟悉每日的预抵与离店，包括团队，散客，重要客人和公司客。

o Familiar with the training & target of member enrolment, to ensure the subordinates understand the procedures & individual targets.

o 熟悉掌握会员招募的培训和指标，确保员工理解招募程序与个人指标

o Supervise the daily operations including take necessary actions to the follow-up-needed, accurately response to the inquires of guests, proper task delegations of staff.

o 监管日常运营，包括对需要跟进的业务采取必要行动，准确无误的解答客人的咨询，合理分配任务给当班员工。

o To constantly increase hotel incremental revenue, for Front Office based on the up-sell target monthly, drive up the up-sell, cross selling to achieve the budget

o 为了持续增加酒店额外收入，作为前厅部，基于每月的目标，最大化的进行客房增销与交叉销售以达到预算

o Always maintain brand standard to constantly deliver exceptional guest service

o 一直保持品牌标准，持续的提供卓越的服务

• Supervise cashiering activities during shift including:

• 在当班期间监督收银活动，包括：

o Cash handling and banking procedure

o 现金处理和银行业务程序

o Dealing with irregular payments

o 处理非法支付情况

o Instructing staff in credit policies and facilities

o 就信用政策和设备对员工进行指导

o Instructing staff in cash security procedures

o 就现金安全程序对员工进行指导

o Carry out debtor control

o 实施应收帐款控制

o Prepare reports

o 准备财务报告

o Supervise the cashiering system

o 对收银系统实施监管

• Works with Superior and Human Resources on manpower planning and management needs

• 与上级领导和人力资源部一起进行人力规划和管理需求。

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

• 与上级领导和财务总监一起编制和管理部门预算。

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others

demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• 拥有在与他人交往时大多数时间所使用的沟通技能

完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Proficient in the use of Microsoft Office and Front Office System

• 熟练使用微软办公软件和前台系统

• Problem solving and organizational abilities

• 具有解决问题和组织能力

Qualifications –

学历

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。

Experience –

经验

• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

• 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。