-Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
-随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
-Registers and rooms all arrivals according to established procedures
-按照酒店的程序，为所有到达客人登记及安排房间。
-Maintains intimate knowledge of departmental standards and procedures
-详细了解部门标准及程序。
-Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
-为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
-Maintains cashier float and ensures accurate daily report of all money received
-维持现金流动，确保收到现金的准确性。
-Cashes hotel guest’s personal and travelers checks and assists with currency exchange
-为酒店客人兑换个人或旅游支票，协助客人兑换现金。
-Responsible and attends to guest’s request of using the service of safety box at all times
-通过保险箱服务，满足客人要求。
-Knowledgeable of all special promotion procedures, for programs such as
Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
-了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。
-Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
-处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。
-Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
-尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
-Performs the audit balances and prepares all works for audit in an orderly fashion
-完成审记报告，为审记做准备。
-Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
-了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。
-Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
-按照洲际品牌标准，维持良好的个人仪态、仪表。
-Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
-保持前台工作区域的干净，及正常工作秩序。
-To handle the rebate, paid out /the account transferring.
-处理折扣，付款及账目转移。
-Base on Check list of each shift to complete task
-根据每日工作任务检查表来更好的完成工作
-Assist guests with all inquiries, both hotel and non-hotel related
-回答客人有关酒店及非酒店的质疑。
-Conduct effective shift briefings to ensure hotel activities and operational requirements are known
-有效制作值班简报，确保员工知晓酒店活动及操作要求。
-Maintain detailed knowledge of the activities of the day and alert to any potential problems
-详细了解酒店日常活动，警惕潜在问题。
-Perform other duties as maybe assigned by superiors
-完成上级布置的其他工作
