Establishes a rapport with guests maintaining good customer relationship.

Maintains positive guests and colleagues interactions with good working relationships.

Ensures all associates provide a courteous and professional service at all times.

Holds diploma or suitable qualification in Sales and Marketing and/or Hospitality or Tourism Management.

Strong follow-up/project management and organisational skills.

Thorough understanding of selling techniques and marketing concepts.

Well developed Computer Skills particularly in the use of MS Office, email, and Delphi/RESERVE.

Comprehensive knowledge of business needs, financial reporting and productivity requirements.

Minimum two to four years work experience as Sales Manager in a hotel.

Essential prerequisite is experience in the Travel and Hotel industry.