- 确保遵循品牌承诺并始终提供优异的对客服务。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

- 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

- 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。

Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

- 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

- 协助监督对所有运营设备和营业用品的月度盘点。

Assists with conducting monthly inventory checks on all operating equipment and supplies.

- 协助与厨房针对每日营运和质量控制进行密切沟通。

Assist to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to.

- 2年以上相关工作经验

- 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量

- 工作自觉主动、负责任，以身作则，帮助并带领员工

- 出色的语言组织能力，清楚流利地阐述观点

- 合理高效地安排员工工作，同时积极培养员工的质量意识

- 具有良好的团队合作精神，全力支持并协助他人工作

- 性格开朗，能从容应对压力，愿意接受轮班工作

- 流利的英语口语及掌握相关餐饮英语技能