Summary:

Effectively manage Functional Service Employee(FSEs), ensuring high performance,

quality delivery of client objectives and continuous development of DOCS FSEs.

The responsibilities of the Operations Manager include, but are not limited to:

1. FSEs Management;

2. Client Relationship Management;

3. DOCS Business Process Management;

QUALIFICATIONS

Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.

EXPERIENCE & SKILLS

Minimum of five (5) years of relevant industry experience

Minimum of one (1) year of line management experience for Operations

Manager position

Greater than three (3) years of management experience for Senior Operations Manager position

Ability to liaise successfully with clients, FSEs and other departments.

Demonstrated ability to identify, analyze and solve problems.

Excellent interpersonal, organizational and management skills.

Excellent verbal and written communication skills in English and local language.

Strong computer skills.

Ability to operate in a multi-cultural environment.

If you require any additional information, please do not hesitate to reach out to:

Irena.GUO(Irena.guo@docsglobal.com), Talent Acquisition Team Lead.