Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following occurs:
在餐厅前面迎接所有宾客和潜在宾客，确保完成以下工作：
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规 范
- Ensure restaurant operating equipment is clean and in working order
确保餐厅运营设备的清洁并正常工作
- Maintain impeccable uniform and personal presentation standards in accordance with hotel policy
按照酒店的规定保持工服和个人仪表的高标准
- Welcome guests to the Restaurant, by using the Restaurant name
迎客人光临餐厅，使用餐厅的名称
- Inquire if they have a reservation and note it in the Table Management System if they do
询问客人是否有预订，如有预定在预订册上做记录
- Create a reservation for them with their dining preferences if they do not and note it in the Table Management System
为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录
- Be attentive to guest requests
周到地满足客人要求
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐
- Take telephone bookings and document in the Reservation book according to restaurant standards
接听电话订位并按餐厅的规范在预订冊上记录
- Train wait staff and bus staff in hostess standards
按领位员的标准培训员工
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件
