Job Summary – (Role Summary)

工作概述﹣(职位概述)

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。

Required Skills –

技能要求

Communication skills are utilized a significant amount of time when interacting with others

demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能

完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Able to read and write English

能够读写英语

Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

Qualifications –

学历

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有高中学历或酒店行政管理，酒店管理或相关的职业证书。

Experience –

经验

1 year experience in guest / customer service, or an equivalent combination of education and experience.

拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。