• Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities.

• Analyse, resolve and document onsite support cases in close co-operation with the SPOC in an efficient and professional manner.

• Perform all daily tasks according to set procedures, rules and guidelines.

• Provide technical training to end users.

• Act as an ambassador for IKEA IT in the country.

• Maintain and ensure continuous uptime of the onsite IT infrastructure.

• Participate as a resource in projects.

• Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs, and know when and how to escalate an issue in the support chain.

• Respond to IT emergency situations in the country.

• Contribute to the local organisation's IT budget process when required. In our team we love puzzles and are always looking for ways to make things smarter, safer and more user-friendly. We all come from different backgrounds and together we enable efficient product development and production through innovative engineering. Of course we also make sure that our products live up to the highest standards of quality, design, function, price and sustainability.

• Knowledge of IT service management, processes and toolsets, procedures and guidelines.

• Experience of working within IT.

• Ability to communicate confidently and clearly in English.

• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.