Club Med · office 办公室

Product & Services Coordination Assistant

2k - 3k  /  经验不限  /  上海

2020-01-10 更新

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职位属性

  • 招聘类型:社招
  • 工作性质:实习
  • 职位分类:office 办公室

职位描述

Purpose

The APAC Product and Services department’s mission aims to design the customer experience, to develop the product and services in our resorts and to ensure the consistency of the product.

Organized by product departments (Food & Beverage, Reception & Accommodation, Leisure and a transverse pole of the product evolution), our team has a central role in defining the evolutions of the customer experience in the resorts, in direct link with the different support services of the company.

The P&S intern will be in support of several project(s), together with the product manager (s) concerned.

Responsabilities

• Perform qualitative and quantitative analyzes of existing services

• Contribute to do feasibility studies about product evolution and /or innovation with different product managers

• Monitor the operational deployment of new products deployments

• Produce product communication kits to support operational and commercial teams

Reporting line

• His/Her N+1: Product Evolution & CSR Manager

Workplace

• Shanghai office, China

Missions

Transversal Missions / content valuation :

• Conducting quantitative and qualitative analyzes : analysis of internal satisfaction questionnaires and social networks.

• Communication on product evolutions

• Contribution to transversal projects

• CSR: support for teams in the Green Globe certification process

Management of product evolution projects at their different stages:

• Accompany other potential deployments for new product evolution, support the design phase

• Participate in the writing of operational procedures

• Participate in the formalization of feedback

• Participate in benchmark studies

• Assist Manager in Budget / Strategic plan process

任职条件

Tools

Microsoft office (Word, Excel & Power point). Mastery of photo & video processing software (Photoshop, Adobe 1st) is a plus.

Indicators of success

• Deliverable quality: rigor in the content and format of documents, graphic aesthetics

• Respect of deadlines

The know-how / training

• Project management

• Ability to formalize, synthesize and communicate

• Ability to work in a team and network

• Business and operational sense, interpersonal, customer orientation skills (internal and external)

• Product sensitivity

• Business school Master degree, or specialized Master (project management, marketing services), business-oriented engineering school

• Fluent Mandarin and English

Attitude

• Ability to anticipate and argue

• Analysis, rigor and synthesis for reporting

• Organizational capacity (managing multiple subjects simultaneously), priority management

• Situational and relational intelligence

• Proactive and curious

• Good communication as interlocutors are numerous & different, team spirit, customer oriented

• Good aesthetic sensitivity

• Interest in the hospitality industry, leisure segment – past experience would be a +

Practical details • Beginning of the internship: January 2019, 6 months internship

• Preference for an end of study internship

• Remuneration :

• The internship is open to people with disabilities

职位要求

  • 学历要求:本科
  • 工作经验:无
  • 外语要求:不需要