YOUR RESPONSIBILITIES

As a UX/UI Designer, you will maximise the digital customer to create a seamless journey for all customers to drive higher customer satisfaction, engagement and conversion. At the same time, you will continuously support the development of digital products that enhance customer experience.You will connect customers to digital product and services through intuitive interfaces and transformative user experiences.

You will:

• Provide input into defining, and support implementation of the User Experience (UX) & Design strategy

• Provide insight into discussions to develop and maintain the right focus on user experience and enable effortless, intuitive and reliable interactions between IKEA and its customers

• Use the insight from the Data Science & Analytics teams to understand user/customer behaviours, using this data to inform designs for use interfaces to improve the user experience

• Create concept sketches, user flow diagrams, wireframes, prototypes, and detailed interaction specifications, as needed to support the definition of the story for the Product development team

• Participate in digital initiatives that positively impact user experience, loyalty and increase conversion

• Monitor changing customer behaviours and develop strategies to enhance IKEAs customer proposition

• Maintain an excellent understanding of customers profiles and personas to inform designs and experiences

• Together with senior team members, work closely with the Customer Experience team to drive conversion through the improvement and consistency of the customer journey through all customer touch points

• Work across initiatives within INGKA Group, steering solutions towards the correct focus on customer experienceABOUT THIS WORK AREAWe’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

As a person you have passion of creating digital products and experiences that resonate emotionally with customers. You are passionate about the behaviours of the many people as users and motivated to drive business growth by ensuring an exceptional customer experience. You are motivated to keep learning and to forget the obsolete. You will be energized by working both independently and interdependently and cross functions. You are motivated to work agile and being open to the change. You will share and live the IKEA culture and values.

You have at least 2-3 years of experience in a UX/UI, Web Designer or equivalent roles. You have experience in designing digital customer experiences. You have experience in working as part of an Agile team and in working in a data driven environment

Knowledge of IKEA Brand, culture, values and way of working is preferred.

You have knowledge in following areas:

• Knowledge of UI design for digital products and services

• Knowledge of changing digital trends in order to understand potential innovative solutions that meet customer needs

• Experience in designing and managing digital and mobile experiences

• Experience of UX/UI design across multiple digital channels, web and mobile

• Experience of working in an agile, highly collaborative team and working directly with developers for implementation of designs

• Knowledge of the digital transformation and technology in transforming retail business and its customer experience

• Good written and verbal communication skills, with the ability to communicate with business- leaders

• Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people

We believe that you have knowledge of user-centred design, theory and practise. You are experienced in delivering digital solutions with knowledge of web based solutions. You have UX design skills including drafting wireframes, information architecture and customer journey mapping. You have Concept & UI Design skills. You have good interpersonal skills with the ability to build trustful relationships and capability to manage internal stakeholders in a business environment. You are able to demonstrate IKEA leadership skills, especially in interdependent leadership, by using sound judgements to make timely and effective decisions. You are actively acquires new knowledge and skills and champions new methods and processes to improve performance. You are able to understand the complexity of IKEA business and the role of technology as an integrated part of the business.