空中客车 · 空中客车(中国)企业管理服务有限公司/Airbus (China) Enterprise Management and Services Co.Limited

Field Service - Coporate Jet

薪资面议  /  经验不限  /  北京

2019-09-25 更新

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职位属性

  • 招聘类型:社招
  • 工作性质:全职

职位描述

• Support Entry Into Service (EIS) of a new A/C type within a Customer. Transfer technical know-how to Line Maintenance.

• Assist the Customer with technical inquiries by identifying, analyzing, and proposing solutions to issues or asking f or specific support when needed.

• Respond to Customer queries during standby outside working hours in case of aircraft on ground (AO G) and incident inquiries.

• Identify and solve problems while they are small and not emotionally loaded.

• Provide a filtering function both ways to avoid misinterpretations during communication.

• Represent Airbus in front of the Customer at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares.

• Establish and maintain required working relationship with the Customer through regular visits to all departments of the Customer. During these visits, identify problems to be solved and propose solutions or forward to relevant specialist if necessary. Verify that the requests to/by the airline are properly addressed and reflect the real needs, and control that answers are provided to the Customer.

• Work together in close cooperation with the ACJ CSD to support Customer operation.

• Maintain proper communication with the Corporate Jet management (JSC) and (JSO) C4you technical team.

• During EIS phase, relay technical events/snags to Airbus and provide requested pieces of information to Airbus to improve A/C maturity.

• Maintain proper communication with all Airbus departments (not limited to S). Report to any Airbus departments on all issues that can impact Customer satisfaction or Airbus business.

• Gather data and intelligence for use in all departments of Airbus.

• Follow Airbus recommendations in terms of security.

• Take good care of Airbus or Customer ’s assets (i.e. office, car, computer, telephone, etc.).

• Guarantee communication between Customer and Airbus on durable basis.

• Guarantee a level of support, which will ensure Customer satisfaction, safety and profitability, at the best interest of Airbus.

• Contribute to Airbus management understanding of the Customer by providing reliable and relevant information on the airline that could affect Airbus business.

• Contribute to develop Airbus image by providing the expected support and promoting Airbus products and services.

任职条件

• Bachelor in Engineering, Business or financing

• 5 years in the aerospace and aviation industry.

• Aircraft spares working experience will be treated as a plus

• Strong presentation skills.

• High flexibility in travelling to different city is required.

• Good writing and verbal language skills both in Chinese and English

• Good communication

职位要求

  • 学历要求:无
  • 工作经验:无
  • 外语要求:不需要

公司福利

  • 内部转岗机会
  • 领导力大学
  • 愉悦的办公环境
  • 行业领先薪酬体系
  • 六险一金
  • 弹性福利
  • 多重福利假期
  • 免费工作餐
  • 豪华班车
  • 年度体检