Responsibility

·Operations:

·Ensure the completion of all administrative tasks of the defined services and achieve the SLA requirements;

·Ensure the process related documents are set up, updated and reviewed regularly and properly;

·Identify the process risks and implement the preventive actions on a timely manner;

·Ensure operation compliance with legal requirements and internal policies;

·Support the E2E process in the resolution of difficult questions in the day to day operations;

·Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries;

·Support the global and local H2R programs implementation;

·Proactively drive the process improvement to achieve employees satisfactory and higher efficiency;

·Team Management:

·Assess the team’s skills and build the team’s capability for daily operation regularly;

·Effectively manage, motivate, and retain both the onsite and offshore team;

·Ensure accurate and timely regular operation reporting for the team.

Skills

·Excellent knowledge of MS-Office applications, especially PowerPoint;

·Experience with business computing solutions, ideally also with SAP-HR;

·Strong mindset in process improvement and continuous efficiency;

·Attention to details and good problem-solving skills;

·Ability to manage, coach and develop the team;

·Basic understanding of project management;

·Familiarity with the relevant industry is an advantage;

·International mindset.

Qualifications

·Minimum of 8 years of relevant work experience in a similar function for a multi-national company

·2+ years of team management experience

·Undergraduate degree or equivalent professional experience

·Best knowledge of the China business needs, labor laws and HR regulations

·Good command of both spoken and written English