MICHAEL KORS 

店铺主管-天津佛罗伦萨小镇

薪资面议  /  3年  /  天津

2019-09-25 更新

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职位属性

  • 招聘类型:社招
  • 工作性质:全职
  • 职位性质:零售职位
  • 应聘职位:店铺主管

职位描述

Sales Generation:

销售达成:

• Meet sales goals

完成销售任务

• Analyze available sales reports and data to determine the needs of the business and set business strategies

分析现有销售报告及数据,以确定业务需求并制定业务战略

• Set individual sales goals for sales associates, ensuring goals reflect store business goals

为销售人员制定个人销售指标,确保个人目标与店铺整体目标的统一性

• Continuously motivate sales staff to meet assigned sales and productivity goals

不断激励销售人员,以完成销售及业绩目标

• Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales

不断发展并提高销售人员的销售技巧,充分发挥店铺员工的销售技巧及服务,以最大程度地完成并提高销售业绩

• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge

充分了解产品知识;确保销售人员熟知各个品类的产品知识

• Demonstrate sales leadership for staff by playing an active role on the selling floor

在销售方面的具备领导能力,在店铺内起到积极引导销售的作用

• Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales

和上级领导及市场部门共同协作,开发更多的市场推广机会以促进销售

• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

开发店铺活动/激励政策,不断积累客户群,重视本地市场的开发

Customer Service:

客户服务:

• Ensure all associates provide the highest level of customer service

确保所有的店铺员工提供高水平的客户服务

• Ensure staff maintains constant client communication through utilizing store clients’ record book

确保员工充分利用店铺客户信息,与客户保持沟通及联系

• Manage client database and utilize information to increase sales and client contact

管理客户信息库并利用这类信息以提高销售及客户沟通

• Resolve all client problems and complaints quickly and effectively

快速有效地解决所有客户问题及客诉

• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.

协助销售人员解决不同客户服务问题,例如客户不满意、退货、残次商品等

• Manage all special events inclusive of collection previews, client events, sale events, etc.

负责店铺所有活动,包括新品预览、客户活动、特卖等

• Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy

从客户的最大利益出发,支持员工做出符合公司经营理念的决定

Operations:

店铺运营:

• Ensure facility maintenance, presentation and organization

确保店铺设施的维护、展示及管理

• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash

确保店铺遵循相关现金管理流程,包括:银行存款、安全资金和备用金

• Control store expenses and maintain budgets, continually striving to reduce costs

控制店铺日常开支及预算,不断努力降低店铺运营成本

• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets

在维持店铺工资预算的同时,合理完成店铺人员安排,以确保店铺楼层有足够人员维持日常运营

• Ensure deliveries are properly processed in a timely manner

确保货品准时、妥善地调转

• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures

严格把控存货动态,确保店铺员工遵循公司所有的调货/收货政策及流程

• Meet inventory accuracy and shrink requirements

确保库存准确性并减少调货需求

• Ensure staff is trained in all areas of appropriate POS usage and maintenance

确保员工能够熟练、恰当地使用并维护POS系统

• Understand and properly execute all management POS functions

理解并合理使用POS系统的所有管理功能

• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls,

inventory management, inter-store communication

支持、促进并承担风险管理、人身安全、店铺现金管理、库存管理、店内通讯等方面的损失预防责任

• Build and maintain good communication with members of corporate office and other stores

建立并维持与公司办公室及其他店铺的员工的良好沟通

• Exhibit proficiency in computer programs used by the Company including: Word, Excel

熟练使用电脑及电脑相关软件,包括:Word, Excel

Merchandising/Visual:

商品管理/视觉陈列

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

实施并维护所有店铺商品采购指示并确保营销政策的有效执行

• Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store

与物流部、商品采购部门的同事及直属领导共同协助,确保店铺商品有序分类

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

确保店铺环境时刻保持干净、整洁、有序,以展示店铺的正面形象

• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

确保店铺所有的橱窗、陈列道具及所有陈列区域遵循公司视觉陈列指导

• Identify and communicate product concerns in a timely manner

及时发现并反映产品问题

• Communicate inventory needs to support the business goal

及时反映库存需求,以支持业务目标

Human Resources:

人员管理

 Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel

招聘、培训并培养员工,以确保店铺所有职位都能及时录用符合资格的人才

 Support, implement and provide follow-up for all training programs, seminars, etc.

支持、实施并跟进所有培训项目、课程等

 Continually evaluate the performance of each associate and provide constant feedback to ensure results

不断提高每位销售人员的工作表现并持续提供反馈以确保员工表现

 Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

当必要时,与HR部门及时、有效地解决店铺人员问题

 Ensure integrity of payroll and the payroll process

确保工资及工资流程的完整性

 Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

确保员工时刻保持仪容及仪表的整洁及专业,遵循公司要求,并展现出品牌形象

任职条件

1、大专或以上学历,有三年以上品牌零售工作经验,1年以上的店铺主管工作经验,有精品或高端化妆品行业销售经验者优先;

2、熟练使用OFFICE办公软件,具有一定的中英文沟通能力;

3、具有良好的沟通和理解能力,出色的销售能力以及团队合作精神;

4、形象气质佳,有亲和力

5、能在压力下出色完成业绩指标

职位要求

  • 学历要求:大专及以上
  • 工作经验:3年以上
  • 外语要求:一般
  • 管理经验:需要

公司福利

  • 五险一金
  • 带薪年假
  • 年底双薪
  • 节日奖金
  • 补充医疗保险
  • 年度体检
  • 员工内买折扣
  • 内部推荐奖金