Club Med 

Customer Care Executive - Office

薪资面议  /  经验不限  /  上海

2018-12-19 更新

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职位属性

  • 招聘类型:社招
  • 工作性质:全职
  • 职位分类:office 办公室

职位描述

-To build and represent Club Med's upscale, friendly and multi-culture image;

-To understand Club Med concept, product knowledge and company culture. To understand Club Med China development strategy and prepare to contribute;

-To deliver services and well attend clients on the phone;

-To be responsible to China Travel Agents as well as clients inquiry, handle and accomplish compain by answering calls, inform and clarify product information and policies, keep track on customer satisfaction;

-To be able to handle basic complaint and emergency cases;

-To perform ad-hoc duties from time to time.

- Closely work with resort team to improve customer service experience, create engaged customers and facilitate organic growth

- Take ownership of customers issues and follow problems through to resolution

任职条件

-English CET 4 or above;

-Tour Guide License is preferred

-Strong communication and interpersonal skill;

-Be positive, self-motivated, and be able to handle pressure;

职位要求

  • 学历要求:无
  • 工作经验:无
  • 外语要求:不需要