The Department Manager is responsible for the achievement of the objectives set for his/her department and supervises all store activities connected to it, guaranteeing that commercial strategies and company procedures are correctly applied. He/she is responsible for the performance and development of his/her team and, for this purpose, he/she monitors the achievement of their objectives. Also, he/she is in charge of the store management in cases the SM (or ASM) is vacant.

Responsibilities

Business

• Defines the actions required to achieve the business objectives assigned to his/her department.

• Ensures effective communication in stores

• Constantly updates the Store Manager on department business matters.

People Management

• Creates team works to ensure the achievement of the department objectives.

• Supports the store management in the decision making process of the recruitment.

• Ensures the professional growth and training of his/her team through various resources.

• Motivate team staff to achieve the assinged objectives (KPIs) and monitors their performance.

• Guarantees the company standards in terms of grooming, language and behavior, so that all staff of his/her department effectively reflect the company’s image.

• Keeps his/her team constantly informed on the Store and Department performance.

• Assists the store management to ensure the appropriate staff planning

• Ensures the understanding and correct enforcement of internal procedures by the staff and reports any critical issues.

CRM

• Is constantly up-to-date on the fashion trends, knows competitors and monitors them, and conveys the information to his/her team.

• Ensures the correct application of the customer contact strategy for the different client categories in order to optimize business results.

Merchandise

• Ensures a deep product knowledge and is responsible for conveying it to his/her department staff.

• Collect merchandise information from his/her departments to allow feedback to be given to Retail Merchandisers.

Visual

• Guarantees the department specific in-store displays, strictly complying with the Company’s and Visual Merchandising team’s guidelines.

• Ensure the proper maintenance of the VM tools.

Customer Service

• Ensures the quality standards required by the brand in terms of customer service after the sales.

Back Office

• Optimizes the management of the department stockroom

• Conduct regular stock take activities in his/her departments.

• Over 5 years' experiences in luxury brand or premium hotel,of which 2-3 years in supervisor position

• With strong sense of responsibility & self-motivated;Active sales acquisition & customer service

• With strong people skills and able to be in charge without dependence

• Able to communicate in English

• Passionate about a career in fashion