MAIN PURPOSE

Mainly responsible for the implementation of Client experiences, including boutique activities, national events, client treatments and giftings for both Retail and Wholesale channels; Meanwhile, responsible for the management of boutique uniform and grooming project.

KEY RESPONSIBILITIES

1. EVENT MANAGEMENT

• Closely working with experience team for boutique event & client treatment format development in order to meet boutique and POS needs.
• In boutique activities yearly/monthly planning & budget control
• Client hospitality overall control & support during mega event
• POS In-store event yearly planning, stock allocation and follow-up
• Consolidate and share post event key learning and feedback

2. CLIENT EXPERIENCE OVERALL CONTROL & OPTIMIZATION

• CRM budget tracking by monthly basis
• Closely working with experience team for client treatment plan update and guideline distribution
• Client treatment plan overall control during mega event
• Proactively propose client treatment ideas to reinforce client loyalty

3. GIFTING MANAGEMENT

• Consolidate needs and feedback from Boutiques to share with experience team
• Training organization for various gift guideline & approval process
• Closely working with experience team for VIP gift allocation, guideline distribution and gift tracking report for both Retail & POS channels

4. MARKET INSIGHTS & BENCHMARK

• Gather practices and trend from market and competitors and share best practices with experience and event teams
• Propose new ideas and concept with continuous improvement mindset to keep surprising our clients with money cannot buy experience or treatment

5. UNIFORM & GROOMING PROJECT MANAGEMENTS

• Uniform and related items ordering, guideline development, allocation and distribution for boutiques
• Uniform buffer stock management
• Uniform yearly budget control and follow-up
• Uniform recycling project follow-up
• Grooming guideline and overcall managements

COMPETENCIES

• Passionate for event, client experience and project management
• Effective written and oral communication skills
• Project management skills
• Proven commitment to achieving highest standards of work quality
• Proficient at/in Office software system
• Fluency in English and Mandarin Chinese
• Attentive to details
• Team player
• Experience in luxury retail business could be an advantage