KONE Design is a global multi-expertise team designing next generation services, game-changing physical and digital products to inspire our customers and end users with engaging experiences. Our design team is at the heart of customer experience, be it service, UX/UI or product design. Customer behavior is changing all the time and we see KONE design as a competitive advantage for us.

We are looking for an (Senior) Service Designer to join our award-winning and customer centric design team in Shanghai , China

You will be responsible as a Leader in customer culture and customer value creation.

Creation of future services.

You will be in essential role of strengthening KONE Service Design methodology and practice. We are looking for a designer who has a strong know-how with a fearless challenger attitude. We hope to see a strong portfolio that reflects a range of projects and demonstrating high-quality Industrial Design outcomes.

We expect you to have

Attitude

•    Involving design early in projects to drive a customer-centric mindset to for visions and offering

•    Research is key: first understanding the problem before designing solutions

•    Encouraging collaboration: bringing people together for a more holistic view and diversity of thought

•    Prototyping facilitates evidence-based decision-making

•    Iterative approach: build – test – learn – repeat

•    Highly self-driven and proactive

Competence

•    Maximum design impact by generating new opportunities by thinking creatively about business model, risks, experiments, and utilizing customer data actively.

•    Passion for solving problems by bridging the customer needs and business-model possibility

•    Strong understanding about co-creation with customers and end-users

•    Passion for services which meet customer needs and deliver well-defined outcomes in line with company strategy

•    Experience of using service design mindset, tools, collaborating with business stakeholders

•    Hands-on understanding of service design methods, tools and processes

•    Hands-on experience with both quantative and qualitative research methods

•    Strong experience in HCD methods and techniques to create measurable value for customers

•    Video editing and photographing as plus

Experience

•    Bachelor’s or Master’s degree in Service Design, Business, Strategy, Engineering, the liberal arts, or relevant

•    +3 years of experience in design organization or function.

•    Agile multidisciplinary experience is preferred.

•    Willingness to travel

•    Communication skills in Chinese and English, both written and verbal

We offer

•    Fun, passionate and highly experienced teammates

•    Possibility to strengthen your skills and learn new things

•    Significant personal impact on the services we’re building

•    Opportunities to impact innovative services and solutions in a top-level company of this industry.