KEY RESPONSIBILITIES

Sales Management

-       Monitoring north area’s performance to achieve monthly/yearly sales target

-       Monitoring Boutiques KPI performance to propose action plan

-       Proposing, implementing and administering sales contests / incentive programs, and reporting results

-       Analysis sales through different reporting and prepare actions accordingly

-       Collect feedbacks on market trends; competitor’s information; sales activities; customer needs or product quality issues to improve for strategic plan

-       Provide first- hand information concerning commercial projects

-       Participating in the definition of the animation and promotion calendar

Retail Operations

-       Monitoring boutique POS; operating policies and procedures comply with RCCL’s requirements and the Group’s policies

-       Ensuring management of teams under responsibilities: assigning clear missions; defining roles and responsibilities; ensuring the organization and tenure of key rituals and regular meetings

-       Standardizing boutique service/ after sale service criterion and procedure to improve customers’ satisfactions

-       Supervising operations for New boutique openings, in coordination with related departments and boutique manager (work progress / required stock level before opening / delivery time)

-       Maintain good relationship with landlord and support negotiation with them on mall promotion & business terms 

-       Full accountability for store profit and loss.           

Brand / Store image

-       Ensuring boutiques’ image aligned with the Brand standard

-       Developing a boutique facilities maintenance program in collaboration with VM

-       Monitoring staff grooming to meet the Brand standard (for being Chloe ambassadors)

-       Cultivate the team's awareness of luxury and maintain the brand image in terms of risk control both on social media and in offline services.

Stock Optimization

-       Ensure stock optimization and perfect flow of merchandising

-       Ensure a sense of urgency and immediate reactivity to stock issues

-       Ensure boutique to boutique transfer requests are coordinated

-       Be capable of formulating sell-through rate plans and actions in the product categories that are part of the company's strategy

People

-       Build boutique managers competencies

-       Manage Boutique managers by monitoring and evaluating performance, and by conducting corrective or disciplinary actions

-       Provide training, coaching & feedback for team career development

-       Communicating the Mason’s objectives with boutique managers / staffs

-       Supporting boutique managers for people management with RCCL Employee Handbook and Chloe SOP

-       Conducting annual appraisal interviews of direct reports, ensure succession planning in placed through the identification of individuals with potential in order to satisfy future organizational needs.  

-       Enhance a sense of belong creating a positive environment to purse a stable retention and turnover reduction

-       Retain people by motivating team to gain job satisfaction

-       Identify FTE needed to maximize the sales

-       Coordinating by RCCL HR team to ensure effective recruiting

CRM

-       Evaluate competitors, develop effective networking across the brands and ensure share knowledge & understanding of business sector trend

-       Ensure boutique managers work in building effective relationship of staff with new & existing customers 

-       Provide excellence customer service in alignment with Chloe Moments

-       Supporting the Boutique Mangers to build up Clienteling culture.

-       Supporting the stores on events and brand activities on commercial target achievements

-       Analysis CRM KPIs through different reporting and prepare actions accordingly

KPIs

Key Performance Indicators are standardized and relevant quantitative or qualitative indicators that reflect on-the-job performance. They can be used as part of day-to-day monitoring and can evolve regarding specific needs. Part or all of them can be specifically mentioned in the annual objectives.

-       Minimum of a Bachelor Degree

-       In depth knowledge of product and industry

-       Excellence understanding of the selling process and of customer behavior

-       Minimum 8 years’ relevant working experience in retail management

-       Have above 3 years’ working experience in luxury brands is a plus

-       Good English skill (writing, speaking) is plus.

-       Strong analytical and presentation skills, excellent communication and interpersonal skills 

-       A team player with the ability to influence, motivate and set an example to others 

-       Strong force and good ability on problem solving

-       Computer skill (proficient in MS office)

-       Energetic with the flexibility of travel.