1. Client Relationship Management
- Build and maintain strong, long-term relationships with key enterprise B2B clients.
- Act as the primary point of contact for strategic accounts, ensuring client satisfaction and loyalty.
- Understand client business needs and provide tailored solutions to drive mutual growth.
2. Business Development & Growth
- Identify opportunities to expand existing accounts through upselling and cross-selling.
- Develop account strategies to achieve revenue targets and maximize profitability.
- Collaborate with sales leadership to design and execute growth plans for key accounts.
3. Strategic Account Planning
- Conduct regular business reviews with clients to assess performance and future opportunities.
- Create account plans that align with both client objectives and company goals.
- Monitor market trends and competitor activities to anticipate client needs.
4. Cross-Functional Collaboration
- Work closely with product, marketing, and operations teams to deliver seamless solutions.
- Coordinate with customer support to resolve issues quickly and effectively.
- Provide client feedback to internal teams to influence product development and service improvements.
5. Performance Monitoring & Reporting
- Track account performance against KPIs and revenue targets.
- Prepare regular reports and presentations for senior management on account status.
- Use data-driven insights to recommend strategies for account optimization.
6. Contract & Negotiation Management
- Lead contract negotiations with key accounts to secure favorable terms.
- Ensure compliance with company policies and legal requirements.
- Maintain accurate records of agreements and renewals.
