Your Role

Key responsibilities in your new role

•Manage the quality related customer complaints, focusing on sustainable problem solving and fast response to customers

•Understand customer requirements, and manage to solve it with win-win solutions

•Able to manage high complex cases

•Manage and coordination for customer audit / quality visit

•Support the design-in projects at major customers

•Support the quality improvement activity with customers

•Develop strategy for customer quality and service improvement

•Quality marketing/training to customer

•Manage customer satisfaction improvement program

Your Profile

Qualifications and skills to help you succeed

•Bachelor Degree or above in Engineering

•10+ years’ working experience in Semiconductor or related industry, and 5+ years’ experience in customer interface role

•Advanced knowledge of quality systems, methods, procedures and tools(e.g. risk management, FMEA, 8D, 5why, etc.)

•Solid knowledge of semiconductor technologies including Front End, Back End and Test)

•It is required to have good problem solving skills and good communication skills

•Good spoken / written English is required

•Self-motivated and ability to work independently and under pressure

•Good understanding on Power Management application for AI server is preferred