酒店运营部欢迎你

上海迪士尼度假区酒店运营对高品质服务的要求，赋予这段全新的职业旅程一个超凡的起点。每一天，我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务，或是呼叫中心的演职人员，你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时，你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈，收获满满的成就感。

职位介绍：

酒店前台的演职人员将为宾客在酒店提供难忘的住宿体验、包括快速高效的入住流程、优秀的宾客服务以及各种指引服务等。在专业管理团队的支持和发展下， 您将为来自世界各地的宾客提供优质的服务，达到宾至如归的住宿体验，在宾客入住期间创造迪士尼特有的神奇时刻。您还将向他们传播迪士尼文化，将迪士尼的故事讲述带入酒店，为宾客提供沉浸式的体验。

工作内容：

·      与宾客保持互动，解答相关问题、提供方向指引及活动信息

·      熟悉酒店房间划分、所有特殊房价及活动

·      全面了解当日酒店房间状态

·      完成上级布置的其他工作

此外，基于业务的需求和演职人员的资质，演职人员会不定时地支持如下职责：

·      在各区域协助客流管控

·      为游客提供方位指引、问询解答、乐园信息等相关的帮助

·      确保工作区域的干净和整洁

·      协助其他工作（包括但不限于商品打包，行李搬运等）

·      确保上海迪士尼度假区的整洁并及时清理地面垃圾

·      在其他相关部门处理现金／POS机相关的工作（* 此仅适用于和现金/POS相关的工作岗位）

我们希望您：

·      能够在每周四至周六，周五至周日或周六和周日工作，每周工作时间不超过24小时

·      能够连续工作6个月及以上

·      普通话流利且具有基本的英文会话能力对待游客彬彬有礼、有出色的沟通能力和服务意识

·      具有保护宾客私人信息的基本职业素养

·      您需要取得上岗所需的任职资格证书，且完成并通过所有入职之后的培训及考核（包括但不限于：岗前培训）

Welcome to the Hotel Operations Team

The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.

Job Summary:

Front Desk Cast Members help ensure guests have a memorable stay at our hotels, whether through a speedy check-in process, excellent guest service or assistance with various Guest inquiries. With the support and development from our professional management team, you will be providing outstanding service to guests from all around the world; make them feel at home; and create magical moments throughout their stay. You will embrace and spread Disney culture, and bring the Disney stories to life in our immersive hotels.

What You’ll Do:

·      Proactively interact with guests and solve guests’ challenges

·      Be familiar with hotel room configurations, different room rates, and promotions

·      Communicate overall room status current overall room status

·      Perform additional duties as directed by leaders

Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.

·      Support guest flow in general, including in different locations

·      Assist guests with directions, answer questions, provide information and solutions as needed

·      Support cleaning work areas and guest areas

·      Assist logistics and stocking

·      Keep Shanghai Disney Resort clean by picking trash 

·      Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

What To Bring:

·      Flexible/adaptable (may work in various areas and under various conditions, and adapt to flexible working time), available to work for three days per week (Friday to Sunday). 24 hours at most per week

·      Should be able to work for more than six consecutive months.

·      Fluent Mandarin and English language abilities, both oral and written, good communication skills and willing to offer assistance to guests

·      Understands privacy policies protecting Guests’ personal information

·      You shall obtain certificate and qualification(s) required for performing the job, and complete and pass all post-employment training and assessments (including but not limited to On-Job-Training