公司简介
"启迪梦想,探索你的奇妙职旅"
"启迪梦想,探索你的奇妙职旅"
酒店运营部欢迎你
上海迪士尼度假区酒店运营对高品质服务的要求,赋予这段全新的职业旅程一个超凡的起点。每一天,我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务,或是呼叫中心的演职人员,你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时,你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈,收获满满的成就感。
职位介绍:
康乐中心为入住酒店的宾客提供了一个亲子互动的场所。该职位将以积极友好的态度为游客提供服务,与儿童互动,观察戏水区宾客的情况;在传播迪士尼文化的同时,在宾客遇到困难时给予帮助,为游客创造神奇的休闲娱乐体验。
工作内容:
· 组织举办富有创造力的各类活动,特别是各类儿童活动
· 保证戏水区相关防护措施齐全;如发现问题,及时向工程维修部门反映
· 协助泳池、男女更衣室和健身房客流的统计及日常管理
· 与游客保持互动,提供相关活动信息
· 以积极友好的态度为宾客提供服务
· 完成操作上级布置的额外工作
此外,基于业务的需求和演职人员的资质,演职人员会不定时地支持如下职责:
· 在各区域协助客流管控
· 为游客提供方位指引、问询解答、乐园信息等相关的帮助
· 确保工作区域的干净和整洁
· 协助其他工作
· 确保上海迪士尼度假区的整洁并及时清理地面垃圾
· 在其他相关部门处理现金/POS机相关的工作(* 此仅适用于和现金/POS相关的工作岗位
我们希望您:
· 喜欢并善于和儿童互动
· 具有良好的沟通能力和服务意识
· 能够接受在室内外进行工作
· 能适应并解决复杂或紧急的事件
· 能接受一周七天的灵活工作安排,并且能接受不同的班次,包括晚上,周末和节假日
· 拥有儿童活动组织经验者优先
Welcome to the Hotel Operations Team
The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.
Job Summary:
Recreation Host/Hostess provides a place for kids and family members to spend quality time together. You will serve guests with positive, friendly attitude and interact with children, monitor the well-being of all water play users, spreading Disney culture to every corner while creating magical entertainment experiences for all.
What You’ll Do:
· Facilitate a wide range of supervised activities with creativity, especially for children
· Assess water play area reading on a daily basis and ensure all preventative/corrective measures are completed. Report to Facility Operation Services when issues are identified
· Assist in monitoring and analyzing guest flow statistics in the pool area, changing rooms and gym areas.
· Proactively interact with guests and provide information
· Serve guests with positive, friendly attitude
· Perform additional duties as directed by leaders
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
· Support guest flow in general, including in different locations
· Assist guests with directions, answer questions, provide information and solutions as needed
· Support cleaning work areas and guest areas
· Assist logistics and stocking
· Keep Shanghai Disney Resort clean by picking trash
· Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)
What To Bring:
· Willingness to interact with children
· Good communication skills and service mindset
· Ability to work both indoors and outdoors
· Able to handle complex and urgent situations
· Full availability for any dates in a week and any shifts, including nights, weekends and holidays
· Previous experience with children’s activities