酒店运营部欢迎你

上海迪士尼度假区酒店运营对高品质服务的要求，赋予这段全新的职业旅程一个超凡的起点。每一天，我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务，或是呼叫中心的演职人员，你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时，你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈，收获满满的成就感。

职位介绍：

您可能会从事以下的岗位之一：

快乐主人，客房服务协调: 客房协调演职人员的职责包括和各合作部门保持紧密联系，协调客房服务的相关工作。

快乐主人，客房服务（客房准备）：客房准备演职人员需要与前台及楼层服务保持紧密沟通，协调酒店客房的安排。

快乐主人，客房服务（失物招领）：失物招领演职人员负责对酒店内客人遗失物品的管理。

工作内容：

·      具有很强的沟通技能，需要时能够将相关信息告知在同一区域工作的领班和演职人员

·      为客人及演职人员提供服务，服务内容包含失物招领，为到店客人加快房间清洁并保证安全和相关标准

·      具有非常强的电脑操作能力，并具有良好的电话礼仪

·      能够回复和拨打数量巨大的来自于演职人员的无线电和电话呼叫

·      能够操作计算机及Windows Office系统，对日常报告和信息进行每日的更新。

·      能够多任务工作并且能够注重细节

·      维护所有电话和跟踪服务请求，确保及时响应记录

·      完成上级布置的额外工作

我们希望您：

·      能接受一周七天的灵活工作安排，并且能接受不同的班次，包括晚上，周末和节假日

·      能够在保证质量的前提下完成重复任务

·      在保证酒店的服务标准的情况下注重细节

·      能够职业化的分享和沟通信息

·      告知管理层演职人员和客人的担忧

·      需要长时间地进行手工工作，通常为一些重复的任务，诸如打字，使用电话等

·      具备标准流利的普通话沟通能力和良好的中文书面表达能力

Welcome to the Hotel Operations Team

The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.

Job Summary:

Your responsibilities may include one of the following:

H/H, Housekeeping- Base: Responsible for tight communication and coordination with related departments.

H/H, Housekeeping- Ready Rooms: Responsible for communication with Front Desk and Floor for the guest room assignment.

H/H, Housekeeping- Lost& Found: Responsible to manage all guest Lost& Found in the hotel.

What You’ll Do:

·      Strong communication skills and ability to relay information to leaders and Cast working in the area                                     

·      Provide service to Guests and Cast for Housekeeping communications, lost & found service, expediting clean and ready rooms for arriving Guests and oversight of safety and standards

·      Must have positive phone etiquette and strong computer skills

·      Work and respond to high volume of radio and phone calls to and from Cast Members 

·      Ability to work with computers and computer systems and utilize Microsoft Office programs to update, maintain reports and information on a daily basis.

·      Ability to multi-task and be able to pay attention to small details

·      Maintain records of all calls and track service requests to ensure timely response

·      Perform additional duties as directed by leaders

What To Bring:

·      Full availability for any dates in a week and any shifts, including nights, weekends and holidays

·      Can complete repetitious tasks while maintaining quality

·      Ability to provide direction to others for consistent application of lodging standards while maintaining strong attention to detail

·      Ability to share and communicate information with exceptional professionalism

·      Inform leadership of Guest and Cast concerns

·      Use of hands: Constantly. Constant use of repetitive wrist motions. Uses repetitive motion for typing and using radios and phones

·      Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities