上海迪士尼度假区 · Hotel 酒店运营

快乐主人-客房服务

薪资面议  /  上海

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职位属性

招聘类型:社招
工作性质:全职
附加信息:您将获得的薪资福利 : 薪资:您的薪资由基本工资+服务奖金+浮动年终奖构成。 五险一金:您享有法定五险一金。 加班及补贴:除法定加班费外,根据您的岗位,您将可能享有高温津贴和夜班补贴。 餐饮补贴:您的每个工作日都享有一顿免费工作餐。 住宿:您有机会入住Wi-Fi空调宿舍,或选择领取生活津贴。 假期:您享有带薪年假和带薪病假。 保险:我们为您和您的子女购买补充医疗险,同时您还享有团体人身保险。 乐园通行:在职期间您将每年享有个人自主入园及携带亲朋好友入园游玩的机会。 迪士尼商品及服务折扣:您享有指定迪士尼商品、餐饮及票务等折扣。 健康体检:您享有每年一次的免费健康体检。   您将获得的学习和成长机会: 学习:您将接受国际化的专业技能培训,包括企业文化、服务技巧、个人综合能力和职业发展等各个方面。 发展:岗位晋升透明、清晰,拼实力,凭努力;您还可根据自身发展意愿,适时转岗。酒店、餐饮、消防、安保、商品、乐园运营、迪士尼大学和运营培训等多行业跨部门机会等您探索。 公司活动:您可参与丰富多样的迪士尼志愿者活动,献爱心为公益,拓宽人脉,快速融入新环境。此外,还有篮球、网球、瑜伽、奇跑迪士尼、音乐、戏剧、手工等各项业余活动等您来体验。   申请流程: 在线申请 –凭通知参加面试 – 接受聘用 – 办理入职手续 请注意:您在180天内仅允许申请一次一线运营岗位。如果您在过去180天内已完成申请,请登录帐户查看您的申请状态。   工作地点: 上海迪士尼度假区(上海市浦东新区川沙镇),您可以乘坐地铁11号线迪士尼站直达度假区,也可选乘班车。班车发往全市多个中心站点,您可在入职后详细查看。 Employment Benefits: Salary: your salary consists of a base salary + service bonus + floating year-end bonus Social Insurance: You are entitled to five social insurances and one housing fund Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy Catering subsidy: You are entitled to one free meal per day on days that you are working Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance Vacation: You are entitled to paid annual leave and paid sick leave Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Health checkup: You are entitled to a free health checkup once a year   Learning and development opportunities: Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more. Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney. Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga,  Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.   Application Process: Apply online -> Interview over notification -> Accept Employment -> Onboard Please note: You may only apply for this position once in a 180 days period. If you have applied within the last 180 days, please log in to your account to view your current application status.   Work Location: You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.
职位分类:一线运营岗位
职能:主题公园运营/Theme Park Operations

职位描述

酒店运营部欢迎你

上海迪士尼度假区酒店运营对高品质服务的要求,赋予这段全新的职业旅程一个超凡的起点。每一天,我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务,或是呼叫中心的演职人员,你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时,你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈,收获满满的成就感。

职位介绍:

作为酒店的核心部门之一,客房服务的演职人员主要负责宾客房间的清洁、整理和维护,保证床单、设施和各类物品的及时补给。您的工作会直接影响宾客的入住体验,我们将通过完善的培训和高效的管理平台帮助您为宾客创造富有迪士尼特色的一流酒店服务。

 

工作内容:

·      每日独立完成多间客房的室内清洁、整理和备品的补充

·      及时跟踪被分配客房的房间状态,完成工作报表,记录房态、客房安全隐患、游客遗留物、宾客、喜好及其他特殊事项

·      在需要的情况下,为宾客解决客房设施设备使用的问题,解答宾客的疑问

·      完成上级布置的额外工作

我们希望您:

·      需要进行步行、弯腰、提举及站立等动作

·      具有良好的沟通能力和服务意识

·      能够接受重复的室内客房作业

·      能适应快速的工作节奏和较大的工作量

·      工作时需要使用化学物品和清洁工具(清洁试剂和设备)

·      您需要取得上岗所需的任职资格证书,且完成并通过所有入职之后的培训及考核(包括但不限于:岗前培训)

·      能接受一周七天的灵活工作安排,并且能接受不同的班次,包括晚上,周末和节假日

·      具备标准流利的普通话沟通能力和良好的中文书面表达能力

Welcome to the Hotel Operations Team

The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.

Job Summary:

As part of a core hotel department, Housekeeping Host/Hostess will be responsible for overall cleaning and maintenance of guest rooms, and replenishing items such as linens, amenities and various supplies. Your performance will directly influence the guest experience, and you will have the chance to create individualized magical moments for your guests. Housekeeping management and development programs will provide training to deliver world-class Disney hotel service for guests.


What You’ll Do:

·      Clean multiple rooms individually per day, and replenish various supplies

·      Timely trace the status of assigned rooms, and record the status/risk of safety in room/guests Lost & Found/guest preferences/other special issues on the working sheet

·      Solve problems of room facility usage and explain the guest’s issues

·      Perform additional duties as directed by leaders

What To Bring:

·      Physical demand includes prolonged standing, walking, lifting and bending, etc.

·      Courtesy to our guests with good communication skills and service mindset

·      Can accept repetitive indoor room cleaning tasks

·      Can work in a very fast-paced environment and heavy workload

·      Have to work with chemicals and cleaning materials (cleaning supplies and equipment)

·      Full availability for any dates in a week and any shifts, including nights, weekends and holidays

·      Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities

公司福利

  • 班车
  • 迪士尼特色福利