娱乐演出部欢迎你

全情参与上海迪士尼度假区每一次精美绝伦的演出，享受观众给予的掌声和欢呼，盛大的舞台将持续点燃你的热忱。沉浸在每一次表演中，这都是游客美梦成真的时刻。你的举手投足、一颦一笑，都是把迪士尼的快乐、真诚和感动传递给更多大朋友和小朋友，这样充满魔力的神奇体验，是对你在娱乐演出部工作的高度认可。

职位介绍：

作为上海迪士尼度假区迪士尼朋友特别活动团队的队长，您将为演出提供支援并协调演出资源、安排排练并协调合作厂商以及技术人员。您也将为技术人员、合作厂商以及所有演职人员即时更新并协调演出流程、制作流程以及会议安排。另外您也将提供所有演出活动相关讯息，并根据团队的要求完成所有与表演或活动制作相关的任务。

工作内容：

·      您将于上海迪士尼度假区及其外执行迪士尼朋友特别演出活动，并确保演出品质；

·      您将撰写迪士尼朋友特别活动演出相关文件（演出时间表、演出流程、通讯录、脚本）；

·      您将确保演职人员舞蹈、互动演出符合迪士尼朋友的标准，包括与游客的交流互动；

·      您将于上海迪士尼度假区及其外的特别活动中，为游客以及合作客户提供优越服务；

·      您将提供绩效指导并反馈给娱乐演出部门演职人员，以确保营运效率以及演出品质；

·      您将了解并维护迪士尼朋友的形象；

·      您将推行健康安全的工作环境、检查和清理表演区域的问题和安全隐患；

·      您将维护、执行和传达公司部门政策和工作流程；

·      您将鼓励和促进一个积极正面、充满乐趣的工作环境；

·      您将在特殊情况发生时向管理层和各团队主管通报并保持密切沟通；

·      您将及时完成所有分配的绩效考核和展示汇报工作；您将完成其他团队交代的职责。

此外，基于业务的需求和演职人员的资质，演职人员会不定时地支持如下职责：

·      在各区域协助客流管控

·      为游客提供方位指引、问询解答、乐园信息等相关的帮助

·      确保工作区域的干净和整洁

·      协助其他工作（包括但不限于商品打包，行李搬运等）

·      确保上海迪士尼度假区的整洁并及时清理地面垃圾

·      在其他相关部门处理现金／POS机相关的工作（* 此仅适用于和现金/POS相关的工作岗位）

我们希望您：

·      高中毕业或其相等学历

·      拥有主题乐园娱乐演出经验或相关经验

·      具备演出制作的基本知识和理解

·      具备优秀的组织能力以及时间管理能力，注重细节

·      拥有优秀的软件操作能力，包含Microsoft Word, Excel, Power Point, Outlook

·      具备快速学习并熟练掌握新软件应用的意愿和技术能力

·      具备解决问题的能力，以及持续改进流程的能力

·      有能力创建和遵循议程、促进会议、解决行动项目、接受指导、能够及时完成任务

·      有能力在快节奏的环境中工作，具有灵活应对不断变化的优先事项的意识

·      具备标准流利的普通话沟通能力和良好的中文书面表达能力

·      良好的英语说写能力，并具备优秀的沟通技巧

·      能接受一周七天的灵活工作安排，并且能接受不同的班次，包括晚上，周末和节假日

Welcome to the Entertainment Team

Immerse yourself in the spectacular performances at Shanghai Disney Resort, where you can experience the audience’s cheers and ignite your passion for magic. Experience the magic of bringing dreams to life with each performance. As a member of the Entertainment team, you will discover the true joy of Disney through every movement and smile.

Job Summary:

As the Captain for Character Event Team at Shanghai Disney Resort, you will provide and coordination of performance resources, schedule rehearsals and coordinate with vendors and -technicians and vendors   for the show. You will also update and maintain timelines, schedules, meetings and status reports to technicians, vendors and talent. In addition, you would provide pertinent information for all projects and events and complete any and all show or event production-related tasks as requested by those teams.

What You’ll Do:

·      You will execute Disney Friends special event shows at the Shanghai Disney Resort and beyond, and ensure the quality of the shows

·      You will create Disney Character Events production documents (production schedule, timeline, contact list, script)

·      You will ensure consistent performance of choreographed routines and performer interactions in the style of the Character including interactions with guests

·      You will provide exceptional service to guests and internal partners at the Shanghai Disney Resort and off-property events

·      You will provide leadership and guidance to entertainment Cast to ensure optimal operation efficiency and performance quality

·      You will understand and maintain the Disney Character brand

·      You will promote a healthy and safe working environment. Monitor performance areas for cleanliness and safety hazards

·      You will maintain, enforce, and communicate company and department policies and procedures;

·      Be a motivator and promote a fun and positive working environment

·      You will keep management and other Leads informed of unusual situations that occur

·      You will complete all assigned performance appraisals and show reporting in a timely manner

Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.

• Support guest flow in general, including in different locations
• Assist guests with directions, answer questions, provide information and solutions as needed
• Support cleaning work areas and guest areas
• Assist logistics and stocking
• Keep Shanghai Disney Resort clean by picking trash 
• Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

What To Bring:

·      High school degree or equivalent

·      Experience with theme park entertainment shows or related experience

·      Possess a demonstrated knowledge of show production

·      Proven organizational and time management skills with attention to detail and strong follow-through

·      Demonstrated computer proficiency within a Windows environment, including Microsoft Word, Excel, PowerPoint, Outlook

·      Demonstrated willingness and technical ability to quickly learn and become proficient in new software applications

·      Demonstrated problem solving, as well as continuous improvement process skills

·      Proven ability to create and follow agendas, facilitate meetings, address action items, take direction, meet deadlines and complete tasks in a timely manner

·      Demonstrated ability to work in a fast-paced environment possessing a sense of flexibility with ever-changing priorities

·      Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.

·      Good English speaking and writing skills, and excellent communication skills

·      Full availability for any dates in a week and any shifts, including nights, weekends and holidays