公司简介
"启迪梦想,探索你的奇妙职旅"
"启迪梦想,探索你的奇妙职旅"
酒店运营部欢迎你
上海迪士尼度假区酒店运营对高品质服务的要求,赋予这段全新的职业旅程一个超凡的起点。每一天,我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务,或是呼叫中心的演职人员,你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时,你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈,收获满满的成就感。
职位介绍:
作为酒店的核心部门之一,客房递送的演职人员将直接影响宾客的入住体验。该职位需要对酒店宾客区和后区进行清洁和维护(包括但不限于:清理宾客区走廊、窗户和地毯;清洁布草间及储存室等),在需要时递送物品至客房等,在细节中为宾客创造神奇的迪士尼入住体验。
作为酒店的核心部门之一,客房服务的演职人员主要负责宾客房间的清洁、整理和维护,保证床单、设施和各类物品的及时补给。您的工作会直接影响宾客的入住体验,我们将通过完善的培训和高效的管理平台帮助您为宾客创造富有迪士尼特色的一流酒店服务。
工作内容:
· 日常工作任务包括但不限于:及时补充物品的库存、递送宾客需要的物品至房间、收集和递送宾客需要洗涤的衣物
· 及时跟踪被分配客房的房态,完成工作报表
· 对走廊区域和地毯等进行深层清理
· 及时补充布草间物品的库存
· 在需要的情况下,为宾客解答疑问和解决问题
· 完成上级布置的额外工作
我们希望您:
· 具有良好的沟通能力和服务意识
· 能够接受重复的室内客房作业工作
· 能适应快速的工作节奏和较大的工作量
· 工作时需要使用化学物品和清洁工具(清洁试剂和设备)
· 能接受一周七天的灵活工作安排,并且能接受不同的班次,包括晚上,周末和节假日
· 具备标准流利的普通话沟通能力和良好的中文书面表达能力
Welcome to the Hotel Operations Team
The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.
Job Summary:
Within a core department, your role as a Houseperson will directly influence the guest experience. A Houseperson is responsible for overall cleaning and maintenance of guest rooms and replenishing items such as linens, amenities and various supplies. Areas of responsibility include but are not limited to: cleaning guest corridors, windows, carpets, backstage linen and storage rooms and maintaining supply inventories. As a Houseperson, you will create magical experiences for guests at Disney hotels through the fine details.
What You’ll Do:
· Daily Tasks include some or all of the following: Taking inventory of Guest supplies, delivering requested items to the Guests room, picking up and delivering Guests' valet laundry
· Timely trace the status of assigned rooms and finish the work sheet
· Provides deep cleaning of Guest corridors and carpeted areas
· Takes inventory in the linen closet of guest supplies
· Solve the problems and answer guests’ questions if necessary
· Perform additional duties as directed by leaders
What To Bring:
· Good communication skills and service mindset
· Can accept repetitive indoor room cleaning responsibilities
· Can work in a very fast-paced environment with a heavy workload
· Have to work with chemicals and cleaning materials (cleaning supplies and equipment)
· Full availability for any dates in a week and any shifts, including nights, weekends and holidays
· Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities