上海迪士尼度假区 · Marketing 市场

游客调研主管(市场)

薪资面议  /  上海

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职位属性

招聘类型:社招
工作性质:全职
附加信息:您将获得的薪资福利 : 薪资:您的薪资由基本工资+服务奖金+浮动年终奖构成。 五险一金:您享有法定五险一金。 加班及补贴:除法定加班费外,根据您的岗位,您将可能享有高温津贴和夜班补贴。 餐饮补贴:您的每个工作日都享有一顿免费工作餐。 住宿:您有机会入住Wi-Fi空调宿舍,或选择领取生活津贴。 假期:您享有带薪年假和带薪病假。 保险:我们为您和您的子女购买补充医疗险,同时您还享有团体人身保险。 乐园通行:在职期间您将每年享有个人自主入园及携带亲朋好友入园游玩的机会。 迪士尼商品及服务折扣:您享有指定迪士尼商品、餐饮及票务等折扣。 健康体检:您享有每年一次的免费健康体检。   您将获得的学习和成长机会: 学习:您将接受国际化的专业技能培训,包括企业文化、服务技巧、个人综合能力和职业发展等各个方面。 发展:岗位晋升透明、清晰,拼实力,凭努力;您还可根据自身发展意愿,适时转岗。酒店、餐饮、消防、安保、商品、乐园运营、迪士尼大学和运营培训等多行业跨部门机会等您探索。 公司活动:您可参与丰富多样的迪士尼志愿者活动,献爱心为公益,拓宽人脉,快速融入新环境。此外,还有篮球、网球、瑜伽、奇跑迪士尼、音乐、戏剧、手工等各项业余活动等您来体验。   申请流程: 在线申请 –凭通知参加面试 – 接受聘用 – 办理入职手续 请注意:您在180天内仅允许申请一次一线运营岗位。如果您在过去180天内已完成申请,请登录帐户查看您的申请状态。   工作地点: 上海迪士尼度假区(上海市浦东新区川沙镇),您可以乘坐地铁11号线迪士尼站直达度假区,也可选乘班车。班车发往全市多个中心站点,您可在入职后详细查看。 Employment Benefits: Salary: your salary consists of a base salary + service bonus + floating year-end bonus Social Insurance: You are entitled to five social insurances and one housing fund Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy Catering subsidy: You are entitled to one free meal per day on days that you are working Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance Vacation: You are entitled to paid annual leave and paid sick leave Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Health checkup: You are entitled to a free health checkup once a year   Learning and development opportunities: Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more. Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney. Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga,  Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.   Application Process: Apply online -> Interview over notification -> Accept Employment -> Onboard Please note: You may only apply for this position once in a 180 days period. If you have applied within the last 180 days, please log in to your account to view your current application status.   Work Location: You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.
职位分类:一线运营岗位
职能:主题公园运营/Theme Park Operations

职位描述

乐园和迪士尼小镇运营部欢迎你

在全世界汇聚无限欢乐的乐园和迪士尼小镇工作,你将为络绎不绝的游客创造独一无二的神奇体验,在每一次的接触和交流中传递快乐。在面对工作的强度和挑战时,展现的不仅是专业和热情,更是那份能够温暖人心、共同创造魔法的独特魅力;游客的欢声笑语和梦想成真,是你工作中的一大动力。专业的培训,友善的演职人员伙伴都将支持你全力以赴,共同成长,从此,成为迪士尼大家庭一员!

职位介绍:

 游客调研主管将通过收集游客在上海迪士尼度假区内各种不同方面的体验的反馈以帮助上海迪士尼度假区为游客提供更好的服务。

 

工作内容:

  • 通过每天与游客的互动收集游客在上海迪士尼度假区内各个不同方面体验的反馈
  • 能在一个快节奏的环境下按标准保质保量地完成各项数据收集工作
  • 以专业的并且愿意提供帮助的态度对待游客提出的任何问询
  • 要时刻把安全要求放首位,确保在度假区内无人受伤
  • 负责团队新员工培训相关事宜,确保他们通过入职培训考核
  • 负责团队日常数据的质量控制,达到每月的质控目标
  • 负责当班的数据收集,满足每日样本要求


我们希望您:

·      大专及以上学历

·      具有迪士尼乐园一线运营日常协调及管理的相关工作经验

·      有较强的逻辑思维能力,并有一定的独立解决问题的能力

·      能接受一周七天的灵活工作安排,并且能接受不同的班次,包括晚上,周末和节假日

·      能接受在度假区不同的区域工作,及大部分时间在户外场所工作,包括不同季节,不同气候,长时间站立或者是行走以接触不同游客来收集数据。

·      能长时间的手托Tablet(平板电脑,大约3斤)进行工作

·      性格比较开朗,具备良好的沟通能力和服务意识,能够积极主动地接触不同类型的游客

·      具备良好的心理素质,能够接受游客的拒绝

·      具备良好的语言表达能力

·      良好的团队合作精神,能给予团队内的演职人员足够的帮助/支持

·      愿意遵循工作指导方向

·      有良好的英语基础,具备标准流利的普通话沟通能力和良好的中文书面表达能力,有较强的学习能力

·      熟练操作各种办公室自动化软件,如outlook,excel,word等


Welcome to the Park and Disneytown Operations Team

Join us at Park and Disneytown, where you will help to create magical experiences for countless guests, spreading joy in every interaction. You will demonstrate professionalism and passion that warms hearts and creates magic when facing challenges, inspired by the laughter and fulfilled dreams of our guests, as you thrive and grow through professional training and the support of your fellow cast members. Welcome to the Disney family!

Job Summary:

Help SHDR provide better service to guest through collecting guest voice from all kinds of experience they have in SHDR


What You’ll Do:

  • Collect guest opinion on their different experience in SHDR through the daily interaction with guests.
  • Be able to complete the assigned work with high quality in a fast-paced environment
  • Attend to all guest enquiries with poise in a helpful and professional manner
  • Perform all actions safely in accordance with prescribed methods and equipment, including proper body mechanics
  • Responsible for on boarding training of new cast member to make sure they can pass the finishing school successfully
  • Responsible for the data quality control and achieve the monthly goal
  • Responsible for the data collection to meet the daily requirement of sample size


What To Bring:

  • Must be a college and above graduate
  • Experience in the daily coordination and management of front-line operations in Disneyland
  • Strong logic thinking, and solve the problem independently.
  • Full availability is required, which means shifts are scheduled at night, weekends and holidays
  • Flexible to work in different areas of park and resort, Entire shift involve working outside most of the time during a day, including under different weather condition and seasons, standing and continuous walking
  • Can hold a Tablet(around 1.5kg)  to work for a long time
  • Out-going, Enthusiastic about interacting and helping Guests
  • Can handle with rejection from guest on daily basis
  • Good presents and good articulation ability
  • Good team work spirit, Supportive of other Cast Members working on the team
  • Willing to follow instructions and take direction
  • Good skill on English basic communication, Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.
  • Strong learning ability
  • Skilled in office software, such as outlook, excel, word

公司福利

  • 班车
  • 迪士尼特色福利