乐园和迪士尼小镇运营部欢迎你
在全世界汇聚无限欢乐的乐园和迪士尼小镇工作,你将为络绎不绝的游客创造独一无二的神奇体验,在每一次的接触和交流中传递快乐。在面对工作的强度和挑战时,展现的不仅是专业和热情,更是那份能够温暖人心、共同创造魔法的独特魅力;游客的欢声笑语和梦想成真,是你工作中的一大动力。专业的培训,友善的演职人员伙伴都将支持你全力以赴,共同成长,从此,成为迪士尼大家庭一员!
职位介绍:
游客调研主管将通过收集游客在上海迪士尼度假区内各种不同方面的体验的反馈以帮助上海迪士尼度假区为游客提供更好的服务。
工作内容:
- 通过每天与游客的互动收集游客在上海迪士尼度假区内各个不同方面体验的反馈
- 能在一个快节奏的环境下按标准保质保量地完成各项数据收集工作
- 以专业的并且愿意提供帮助的态度对待游客提出的任何问询
- 要时刻把安全要求放首位,确保在度假区内无人受伤
- 负责团队新员工培训相关事宜,确保他们通过入职培训考核
- 负责团队日常数据的质量控制,达到每月的质控目标
- 负责当班的数据收集,满足每日样本要求
我们希望您:
· 大专及以上学历
· 具有迪士尼乐园一线运营日常协调及管理的相关工作经验
· 有较强的逻辑思维能力,并有一定的独立解决问题的能力
· 能接受一周七天的灵活工作安排,并且能接受不同的班次,包括晚上,周末和节假日
· 能接受在度假区不同的区域工作,及大部分时间在户外场所工作,包括不同季节,不同气候,长时间站立或者是行走以接触不同游客来收集数据。
· 能长时间的手托Tablet(平板电脑,大约3斤)进行工作
· 性格比较开朗,具备良好的沟通能力和服务意识,能够积极主动地接触不同类型的游客
· 具备良好的心理素质,能够接受游客的拒绝
· 具备良好的语言表达能力
· 良好的团队合作精神,能给予团队内的演职人员足够的帮助/支持
· 愿意遵循工作指导方向
· 有良好的英语基础,具备标准流利的普通话沟通能力和良好的中文书面表达能力,有较强的学习能力
· 熟练操作各种办公室自动化软件,如outlook,excel,word等
Welcome to the Park and Disneytown Operations Team
Join us at Park and Disneytown, where you will help to create magical experiences for countless guests, spreading joy in every interaction. You will demonstrate professionalism and passion that warms hearts and creates magic when facing challenges, inspired by the laughter and fulfilled dreams of our guests, as you thrive and grow through professional training and the support of your fellow cast members. Welcome to the Disney family!
Job Summary:
Help SHDR provide better service to guest through collecting guest voice from all kinds of experience they have in SHDR
What You’ll Do:
- Collect guest opinion on their different experience in SHDR through the daily interaction with guests.
- Be able to complete the assigned work with high quality in a fast-paced environment
- Attend to all guest enquiries with poise in a helpful and professional manner
- Perform all actions safely in accordance with prescribed methods and equipment, including proper body mechanics
- Responsible for on boarding training of new cast member to make sure they can pass the finishing school successfully
- Responsible for the data quality control and achieve the monthly goal
- Responsible for the data collection to meet the daily requirement of sample size
What To Bring:
- Must be a college and above graduate
- Experience in the daily coordination and management of front-line operations in Disneyland
- Strong logic thinking, and solve the problem independently.
- Full availability is required, which means shifts are scheduled at night, weekends and holidays
- Flexible to work in different areas of park and resort, Entire shift involve working outside most of the time during a day, including under different weather condition and seasons, standing and continuous walking
- Can hold a Tablet(around 1.5kg) to work for a long time
- Out-going, Enthusiastic about interacting and helping Guests
- Can handle with rejection from guest on daily basis
- Good presents and good articulation ability
- Good team work spirit, Supportive of other Cast Members working on the team
- Willing to follow instructions and take direction
- Good skill on English basic communication, Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.
- Strong learning ability
- Skilled in office software, such as outlook, excel, word