MAIN PURPOSE

• Support the Senior Commercial Operations Manager in day-to-day operations across boutiques and POS.
• Drive operational effectiveness and efficiency while ensuring full compliance with company policies, procedures, and regulatory standards.
• Contribute to the continuous improvement of retail processes, enhancing seamless client experiences across all touchpoints.
• Assist in the implementation and execution of operational excellence initiatives to optimize performance, scalability, and service quality.

KEY RESPONSIBILITIES

1. SOP Compliance

• Ensure adherence to company policies and regulatory standards; implement and monitor compliance action plans to address gaps and maintain operational integrity.
• Process and approve system related to transactions, purchase orders (POs), expenses, and other operational approvals in a timely and accurate manner.
• Respond to third party inquiries and requests by coordinating and preparing required documentation in compliance with local requirements.
• Ensure all BTQ boutiques and POS locations consistently follow corporate operational procedures and uphold high standards of operational quality.
• Review and verify monthly commission calculations for BTQ.
• Validate and submit monthly attendance reports for BTQ staff, ensuring data consistency and alignment with HR and payroll processes.

2.  Regional BTQ planning & ordering

•  Monitor daily goods PLVs/CS tools/equipment/Uniform ordering to fulfill BTQs+POSs needs. Monitor the level of stock.
• Overall budget planning and control T&E and selling expenses.
• Check & track BTQ expense reports, including the petty cash report, personal travel reimbursement, BTQ trip requests, PO settlement, and Customer refund application. Provide qualitative suggestions and recommendations to RD/ RM.
• SDP maintenance coordination, follow-up support.
• Closely work with BTQs + POSs to find their operation needs to continuously improve the operation quality and efficiency.

3. Projects, APPS & Tools

• Closely work with BTQ & POS to deploy apps & tools + including CIP.
• Act as a key user for apps & tools updates or new launches.
• Troubleshooting & training to front team.
• Assist in the implementation and execution of operational excellence initiatives to optimize performance, scalability, and service quality.

4. Miscellaneous administration support

• Updating the BTQ organization chart on monthly basis.
• Administrative preparation of the new staff on board in the BTQ.

COMPETENCIES

• Bachelor graduate and above;
• At least 3 years’ solid & comprehensive experience in commercial operation;
• Familiar with SAP system;
• Passionate for commercial operation;
• Attentive to details;
• Proven commitment to achieving the highest standards of work quality;
• Have a good command of Excel and Power Point;
• Good team player;
• Fluent in oral & written English.