上海迪士尼度假区 · Marketing 市场

游客调研访问专员(市场)

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职位属性

招聘类型:社招
工作性质:全职
附加信息:您将获得的薪资福利 : 薪资:您的薪资由基本工资+服务奖金+浮动年终奖构成。 五险一金:您享有法定五险一金。 加班及补贴:除法定加班费外,根据您的岗位,您将可能享有高温津贴和夜班补贴。 餐饮补贴:您的每个工作日都享有一顿免费工作餐。 住宿:您有机会入住Wi-Fi空调宿舍,或选择领取生活津贴。 假期:您享有带薪年假和带薪病假。 保险:我们为您和您的子女购买补充医疗险,同时您还享有团体人身保险。 乐园通行:在职期间您将每年享有个人自主入园及携带亲朋好友入园游玩的机会。 迪士尼商品及服务折扣:您享有指定迪士尼商品、餐饮及票务等折扣。 健康体检:您享有每年一次的免费健康体检。   您将获得的学习和成长机会: 学习:您将接受国际化的专业技能培训,包括企业文化、服务技巧、个人综合能力和职业发展等各个方面。 发展:岗位晋升透明、清晰,拼实力,凭努力;您还可根据自身发展意愿,适时转岗。酒店、餐饮、消防、安保、商品、乐园运营、迪士尼大学和运营培训等多行业跨部门机会等您探索。 公司活动:您可参与丰富多样的迪士尼志愿者活动,献爱心为公益,拓宽人脉,快速融入新环境。此外,还有篮球、网球、瑜伽、奇跑迪士尼、音乐、戏剧、手工等各项业余活动等您来体验。   申请流程: 在线申请 –凭通知参加面试 – 接受聘用 – 办理入职手续 请注意:您在180天内仅允许申请一次一线运营岗位。如果您在过去180天内已完成申请,请登录帐户查看您的申请状态。   工作地点: 上海迪士尼度假区(上海市浦东新区川沙镇),您可以乘坐地铁11号线迪士尼站直达度假区,也可选乘班车。班车发往全市多个中心站点,您可在入职后详细查看。 Employment Benefits: Salary: your salary consists of a base salary + service bonus + floating year-end bonus Social Insurance: You are entitled to five social insurances and one housing fund Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy Catering subsidy: You are entitled to one free meal per day on days that you are working Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance Vacation: You are entitled to paid annual leave and paid sick leave Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Health checkup: You are entitled to a free health checkup once a year   Learning and development opportunities: Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more. Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney. Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga,  Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.   Application Process: Apply online -> Interview over notification -> Accept Employment -> Onboard Please note: You may only apply for this position once in a 180 days period. If you have applied within the last 180 days, please log in to your account to view your current application status.   Work Location: You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.
职位分类:一线运营岗位
职能:主题公园运营/Theme Park Operations

职位描述

乐园和迪士尼小镇运营部欢迎你

在全世界汇聚无限欢乐的乐园和迪士尼小镇工作,你将为络绎不绝的游客创造独一无二的神奇体验,在每一次的接触和交流中传递快乐。在面对工作的强度和挑战时,展现的不仅是专业和热情,更是那份能够温暖人心、共同创造魔法的独特魅力;游客的欢声笑语和梦想成真,是你工作中的一大动力。专业的培训,友善的演职人员伙伴都将支持你全力以赴,共同成长,从此,成为迪士尼大家庭一员!

职位介绍:

游客的反馈对上海迪士尼度假区的日常运营至关重要。游客调研访问专员通过专业的培训,将拥有敏锐的市场洞察能力。通过与游客的沟通,收集游客各种不同方面的体验反馈,进行数据的整理,帮助上海迪士尼度假区为游客提供更好的神奇体验和服务。


工作内容:

·      通过日常与游客的互动收集游客在上海迪士尼度假区内各个不同方面体验的反馈

·      能在一个快节奏的环境下按标准保质保量地完成各项数据收集工作

·      以专业的并且愿意提供帮助的态度对待游客提出的问询

·      要时刻把安全要求放首位

·      完成上级布置的额外工作


此外,基于业务的需求和演职人员的资质,演职人员会不定时地支持如下职责:

·      在各区域协助客流管控

·      为游客提供方位指引、问询解答、乐园信息等相关的帮助

·      确保工作区域的干净和整洁

·      协助其他工作(包括但不限于商品打包,行李搬运等)

·      确保上海迪士尼度假区的整洁并及时清理地面垃圾

·      在其他相关部门处理现金/POS机相关的工作(* 此仅适用于和现金/POS相关的工作岗位)


我们希望您:

·      能长时间的手托Tablet(平板电脑,大约3斤)进行工作并熟练使用平板电脑/电脑

·      能接受一周七天的灵活工作安排,并且能接受不同的班次,包括晚上,周末和节假日

·      能接受在度假区不同的区域工作

·      能接受大部分时间在户外场所工作,包括不同季节,不同气候,长时间站立或者是行走以接触不同游客来收集数据

·      可以使用英语进行基本沟通

·      具备标准流利的普通话沟通能力和良好的中文书面表达能力。


Welcome to the Park and Disneytown Operations Team

Join us at Park and Disneytown, where you will help to create magical experiences for countless guests, spreading joy in every interaction. You will demonstrate professionalism and passion that warms hearts and creates magic when facing challenges, inspired by the laughter and fulfilled dreams of our guests, as you thrive and grow through professional training and the support of your fellow cast members. Welcome to the Disney family!

Job Summary:

Guest feedback is very important for improving various aspects of Shanghai Disney Resort operations. As a Guest Researcher Specialist, you will be offered professional training and will have sharp market insight. Through communication with guests, you will collect feedback, aiming to improve the magical experience and provide better service.

What You’ll Do:

·      Collect guest feedback on their Shanghai Disney Resort experience through daily interactions

·      Be able to complete the assigned work with high quality in a fast-paced environment

·      Attend to all guest enquiries with poise in a helpful and professional manner

·      Perform all actions safely in accordance with prescribed methods and equipment

·      Perform additional duties as directed by leaders


Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.

·      Support guest flow in general, including in different locations

·      Assist guests with directions, answer questions, provide information and solutions as needed

·      Support cleaning work areas and guest areas

·      Assist logistics and stocking

·      Keep Shanghai Disney Resort clean by picking trash

·      Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

What To Bring:

·      Can hold a Tablet (around 1.5kg) to work for a long time and strong tablet/computer skills

·      Full availability for any dates in a week and any shifts, including nights, weekends and holidays

·      Flexible to work in different areas of the park and other resort areas

·      Ability to work outdoors for most of the shift, including during a variety of weather conditions and seasons, while standing and continuous walking

·      Can use English for basic communication

·      Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.

公司福利

  • 班车
  • 迪士尼特色福利