公司简介
"启迪梦想,探索你的奇妙职旅"
"启迪梦想,探索你的奇妙职旅"
商品运营部欢迎你
你将接触到受游客喜爱的热门新品和经典产品。在这里,你可以运用设计巧思向外界展示我们的魔法,并在与游客的沟通中,传递商品背后的创意和故事。每一件被珍藏的礼物都是上海迪士尼度假区神奇体验的延续,是我们留在游客心中的美好回忆。
职位介绍:
商品运营的快乐主人主要负责迎接游客,根据游客服务标准积极友好地与游客交流、协助游客选择喜爱的商品,以及商品的管理、陈列、调拨、仓储、物流等。
工作内容:
· 欢迎游客并主动提供协助,发现游客的需求并帮助他们找到喜爱的商品,友好并高效地处理收银交易;
· 接收从大仓运送来的货品,及时高效准确地补货,确保店铺货品充足,库存数据维护;
· 对商品进行符合公司标准的陈列;
· 提供更多选择建议以丰富游客的购物体验;
· 具体职能包括但不限于迎宾、收银、客制化服务、库存、陈列、收货、补货、传递、库存维护等,在一天中按照排班进行不同岗位的轮岗。
· 在系统中操作改价/店铺间调货/退换货/内部领用/内部损耗等相关流程并熟悉店铺销售报告
· 盘点仓库库存,确保库存的准确性
· 完成上级布置的额外工作
我们希望您:
· 能接受一周七天的灵活工作安排,并且能接受不同的班次,包括晚上,周末和节假日
· 能够接受在室内和室外、以及不同温度条件的区域工作
· 较强的口头沟通能力(能主动积极与游客、同事和管理层沟通并建立联系)
· 具备标准流利的普通话沟通能力和良好的中文书面表达能力。
· 具备优秀的服务意识,能主动为游客解决问题
· 拥有商品工作经验者优先
· 有一年以上在同一家公司(零售,餐饮,酒店等等)专注于顾客服务的工作经验者优先
Welcome to the Merchandise Team
You will play a key role in offering products that guests love, ranging from the latest releases to beloved classics. Share the magic of Disney to the world, where each product has an enchanting story. Every gift is a treasure that extends the magical experiences beyond Shanghai Disney Resort, leaving lasting memories in the hearts of our guests.
Job Summary:
Host/Hostess for Merchandise is responsible for greeting and interacting with our guests in a positive and friendly manner following the guest service model, merchandise management, visual display, transfer, receiving and storage.
What You’ll Do:
· Learn how to play the roles as greet and approach guests to offer assistance, discover their merchandise needs and help them make their selection and comment on their purchase
· Goods receiving from warehouse, make sure enough products to fulfill the stores
· Implement the Disney visual display standard and floor change plan.
· Offer additional merchandise to go with their selection to enrich guests’
· shopping experience and Inventory controlling
· Detailed roles include but not limited to greeter, cashier, host/hostess for customization service, stock helper, visual merchandise assistant, receiver, floor stocker, runner, ICS (inventory controlling specialist) etc. Rotate in different roles according to scheduling within 1 day
· Actively participate in maintaining accurate inventory levels, including bi-annual physical inventory and verify status of price changes and be familiar with sales analysis reports
· Ensure Data Integrity within the Merchandise Inventory Systems and follow all the procedures
· Perform additional duties as directed by leaders
What To Bring:
· Full availability for any dates in a week and any shifts, including nights, weekends and holidays
· Be able to work in both indoor or outdoor, sometimes in hot or cold environment
· Strong verbal communication skills (able to positively engage with guests, team members and management)
· Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.
· Excellent service sense to proactively fix problems for guests
· Working experience in merchandise is preferred
· 1 year and above experience of guest-facing position in 1 company (retailing, F&B, hotels, etc.) preferred