上海迪士尼度假区 · Events & Club 33 活动与三十三俱乐部

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职位属性

招聘类型：社招
工作性质：全职
附加信息：您将获得的薪资福利 ： 薪资：您的薪资由基本工资+服务奖金+浮动年终奖构成。 五险一金：您享有法定五险一金。 加班及补贴：除法定加班费外，根据您的岗位，您将可能享有高温津贴和夜班补贴。 餐饮补贴：您的每个工作日都享有一顿免费工作餐。 住宿：您有机会入住Wi-Fi空调宿舍，或选择领取生活津贴。 假期：您享有带薪年假和带薪病假。 保险：我们为您和您的子女购买补充医疗险，同时您还享有团体人身保险。 乐园通行：在职期间您将每年享有个人自主入园及携带亲朋好友入园游玩的机会。 迪士尼商品及服务折扣：您享有指定迪士尼商品、餐饮及票务等折扣。 健康体检：您享有每年一次的免费健康体检。   您将获得的学习和成长机会： 学习：您将接受国际化的专业技能培训，包括企业文化、服务技巧、个人综合能力和职业发展等各个方面。 发展：岗位晋升透明、清晰，拼实力，凭努力；您还可根据自身发展意愿，适时转岗。酒店、餐饮、消防、安保、商品、乐园运营、迪士尼大学和运营培训等多行业跨部门机会等您探索。 公司活动：您可参与丰富多样的迪士尼志愿者活动，献爱心为公益，拓宽人脉，快速融入新环境。此外，还有篮球、网球、瑜伽、奇跑迪士尼、音乐、戏剧、手工等各项业余活动等您来体验。   申请流程： 在线申请 –凭通知参加面试 – 接受聘用 – 办理入职手续 请注意：您在180天内仅允许申请一次一线运营岗位。如果您在过去180天内已完成申请，请登录帐户查看您的申请状态。   工作地点： 上海迪士尼度假区（上海市浦东新区川沙镇），您可以乘坐地铁11号线迪士尼站直达度假区，也可选乘班车。班车发往全市多个中心站点，您可在入职后详细查看。 Employment Benefits: Salary: your salary consists of a base salary + service bonus + floating year-end bonus Social Insurance: You are entitled to five social insurances and one housing fund Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy Catering subsidy: You are entitled to one free meal per day on days that you are working Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance Vacation: You are entitled to paid annual leave and paid sick leave Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Health checkup: You are entitled to a free health checkup once a year   Learning and development opportunities: Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more. Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney. Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga,  Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.   Application Process: Apply online -> Interview over notification -> Accept Employment -> Onboard Please note: You may only apply for this position once in a 180 days period. If you have applied within the last 180 days, please log in to your account to view your current application status.   Work Location: You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.
职位分类：一线运营岗位
职能：主题公园运营/Theme Park Operations

职位描述

职位介绍：

上海迪士尼度假区的“贵宾俱乐部”是会员专享的俱乐部，在度假区内，为会员提供众多尊贵礼遇、优待福利以及会员餐饮服务。从成为“贵宾俱乐部”会籍会员开始，“贵宾俱乐部”团队将为会员提供全方位的服务。

工作内容：

·      熟练掌握、运用各类管理系统和其他跨部门的游客服务系统

·      参与制定贵宾俱乐部快乐主人培训计划，并提供培训

·      确保完善的电话预定流程，为会员创造优质体验

·      负责回答会员在预定过程中的疑问，积极解决游客问题

·      负责呼叫中心日常运营，监管快乐主人考勤情况和KPI，并保证遵守部门相关制度

·      确保快乐主人准确妥善处理会员的付款

·      指导快乐主人提高工作表现

·      推动奖励和表彰制度从而维持良好的工作表现和服务水平

·      通过与快乐主人的一对一面谈，激发其工作热情和潜力，促进合作伙伴关系，提高销售和服务水平的目标

·      在日常工作中成为演职人员榜样，在安全、礼仪、演出和 效率四个方面表现出色

·      服从并完成上级领导安排的其他各项相关工作


此外，基于业务的需求和演职人员的资质，演职人员会不定时地支持如下职责：

·      在各区域协助客流管控

·      为游客提供方位指引、问询解答、乐园信息等相关的帮助

·      确保工作区域的干净和整洁

·      协助其他工作（包括但不限于商品打包，行李搬运等）

·      确保上海迪士尼度假区的整洁并及时清理地面垃圾

·      在其他相关部门处理现金／POS机相关的工作（* 此仅适用于和现金/POS相关的工作岗位）

我们希望您：

·      具备较强的合作技能

·      具备处理多重任务并能区分优先次序的能力

·      具备团队领导者的能力

·      具备卓越的激励员工技巧

·      具备提供/分享创意和新想法的能力

·      具备解决问题的能力和决策能力

·      具备较强的电话沟通技巧并熟练掌握电话礼仪

·      熟知常用计算机软件(Word, Excel, PowerPoint, Outlook)

·      能够接受一周七天灵活的排班和户外工作，包括晚上、周末和节假日

·      两年以上服务行业相关工作经验

·      具备标准流利的普通话沟通能力和良好的中文书面表达能力。

·      流利的英语口语及书写能力，掌握其他语言者优先考虑

·      旅游管理/酒店管理/公共关系等相关专业者优先

·      您需要取得上岗所需的任职资格证书，且完成并通过所有入职之后的培训及考核（包括但不限于：岗前培训）

 

Job Summary:

Shanghai Disney Resort Club VIP is an exclusive membership club that offers our legendary Guest service as well as exclusive and privileged resort-wide experiences to all the Members. By joining this exclusive Club, Club VIP service team will provide the exclusive Member services.

What You’ll Do:

·      Utilize a complex property management system and other multi-functional guest services systems

·      Help create Club VIP host training plan and provide the training

·      Ensure a completed reservation processes to deliver an exceptional Member experience

·      Responsible to resolve conflict addressing Member concerns during the reservation

·      Lead Call Center daily operation, checking on work attendance and KPI situation, ensure each host to follow related policy and rule

·      Ensure each host handle the Member payment accurately

·      Coaching to improve performance and desired behavior

·      Drive reward and recognize programs to maintain performance and service levels

·      Facilitate 1:1 meeting to generate a high sense of urgency and partnership with the goal of increasing sales and service levels

·      Model 4 keys basics in daily role. (Safety, Courtesy, Show, Efficiency)

·      Be able to obey and complete other relevant work on leadership arrangements


Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.

·      Support guest flow in general, including in different locations

·      Assist guests with directions, answer questions, provide information and solutions as needed

·      Support cleaning work areas and guest areas

·      Assist logistics and stocking

·      Keep Shanghai Disney Resort clean by picking trash 

·      Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

What To Bring:

·      Strong collaboration skills

·      Ability to multi-task and prioritize

·      Ability to be a team leader

·      Possesses excellent employee motivation skills

·      Ability to contribute/share creativity and new ideas

·      Problem solving and decision making skills

·      Strong telephone communication skills and proficiency in telephone etiquette

·      Knowledgeable in computer programs (Word, Excel, PowerPoint, Outlook)

·      Fully available for any shift and outdoor work, seven (7) days per week, including nights, weekends and holidays

·      At least two years of relevant working experience in the service industry

·      College degree or above, major in tourism management, hotel management, public relation is preferable

·      Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.

·      Fluent spoken and written English, other languages preferred

·      Tourism management/hotel management/public relations or other related field is preferred.

·      You shall complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)

公司福利

  • 班车
  • 迪士尼特色福利
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