公司简介
"启迪梦想,探索你的奇妙职旅"
"启迪梦想,探索你的奇妙职旅"
乐园和迪士尼小镇运营部欢迎你
在全世界汇聚无限欢乐的乐园和迪士尼小镇工作,你将为络绎不绝的游客创造独一无二的神奇体验,在每一次的接触和交流中传递快乐。在面对工作的强度和挑战时,展现的不仅是专业和热情,更是那份能够温暖人心、共同创造魔法的独特魅力;游客的欢声笑语和梦想成真,是你工作中的一大动力。专业的培训,友善的演职人员伙伴都将支持你全力以赴,共同成长,从此,成为迪士尼大家庭一员!
职位介绍:
迪士尼小镇、星愿公园和华特迪士尼大剧院是上海迪士尼度假区的重要组成部分。作为迪士尼小镇运营的演职人员,您将需要为游客提供咨询与指引的服务并协助组织活动等,为游客在迪士尼小镇创造神奇的迪士尼体验。
工作内容:
· 倾听游客心声,处理游客投诉及失物招领相关事宜
· 回答游客的提问,并维持现场秩序,为游客提供协助,包括指路、提供活动时间表及其他相关信息
· 确保华特迪士尼大剧院的运营安全,为游客提供独一无二的迪士尼体验
· 参与应急方案的制订与执行,在必要情况下帮助疏散游客
· 完成上级布置的额外工作
此外,基于业务的需求和演职人员的资质,演职人员会不定时地支持如下职责:
· 在各区域协助客流管控
· 为游客提供方位指引、问询解答、乐园信息等相关的帮助
· 确保工作区域的干净和整洁
· 协助其他工作(包括但不限于商品打包,行李搬运等)
· 确保上海迪士尼度假区的整洁并及时清理地面垃圾
· 在其他相关部门处理现金/POS机相关的工作(* 此仅适用于和现金/POS相关的工作岗位)
我们希望您:
· 拥有服务行业相关工作经验
· 有出色的沟通能力和服务意识
· 有能够为游客解决困难的能力
· 具备标准流利的普通话沟通能力和良好的中文书面表达能力
· 基本的英文会话能力
· 能接受一周七天的灵活工作安排,并且能接受不同的班次,包括晚上,周末和节假日
Welcome to the Park and Disneytown Operations Team
Join us at Park and Disneytown, where you will help to create magical experiences for countless guests, spreading joy in every interaction. You will demonstrate professionalism and passion that warms hearts and creates magic when facing challenges, inspired by the laughter and fulfilled dreams of our guests, as you thrive and grow through professional training and the support of your fellow cast members. Welcome to the Disney family!
Job Summary:
Disneytown, Wishing Star Park and Walt Disney Grand Theatre are important parts of Shanghai Disney Resort. As Host/Hostess, Disneytown Operations, you will answer guest questions and assist with directions, event schedules and other assistance as needed. You will help create magical experiences for all guests in this retail, dining, recreation and entertainment area at Shanghai Disney Resort.
What You’ll Do:
· Listen to guests ‘concerns and solve challenging situations proactively, and handle Lost and Found
· Answer guest questions, provide directions and information and assist with queuing
· Ensure the safety of Walt Disney Grand Theater operations, and provide a uniquely Disney experience for our guests
· Be involved in emergency plans to assist guests during urgent situations
· Perform additional duties as directed by leaders
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
· Support guest flow in general, including in different locations
· Assist guests with directions, answer questions, provide information and solutions as needed
· Support cleaning work areas and guest areas
· Assist logistics and stocking
· Keep Shanghai Disney Resort clean by picking trash
· Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)
What To Bring:
· One years of guest service experience
· Courteous to our Guests and with good communication skill and service mindset
· Demonstrated ability to own and resolve guest situations
· Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities
· Basic oral English required
· Full availability for any dates in a week and any shifts, including nights, weekends and holidays