快乐主人-迪士尼尊享导览 - 上海迪士尼度假区

公司简介

上海迪士尼度假区

"启迪梦想，探索你的奇妙职旅"

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所有在招职位

所属团队

Premier Services 尊享服务

0个职位在招

职位属性

招聘类型：社招

工作性质：全职

附加信息：您将获得的薪资福利：薪资：您的薪资由基本工资+服务奖金+浮动年终奖构成。五险一金：您享有法定五险一金。加班及补贴：除法定加班费外，根据您的岗位，您将可能享有高温津贴和夜班补贴。餐饮补贴：您的每个工作日都享有一顿免费工作餐。住宿：您有机会入住Wi-Fi空调宿舍，或选择领取生活津贴。假期：您享有带薪年假和带薪病假。保险：我们为您和您的子女购买补充医疗险，同时您还享有团体人身保险。乐园通行：在职期间您将每年享有个人自主入园及携带亲朋好友入园游玩的机会。迪士尼商品及服务折扣：您享有指定迪士尼商品、餐饮及票务等折扣。健康体检：您享有每年一次的免费健康体检。您将获得的学习和成长机会：学习：您将接受国际化的专业技能培训，包括企业文化、服务技巧、个人综合能力和职业发展等各个方面。发展：岗位晋升透明、清晰，拼实力，凭努力；您还可根据自身发展意愿，适时转岗。酒店、餐饮、消防、安保、商品、乐园运营、迪士尼大学和运营培训等多行业跨部门机会等您探索。公司活动：您可参与丰富多样的迪士尼志愿者活动，献爱心为公益，拓宽人脉，快速融入新环境。此外，还有篮球、网球、瑜伽、奇跑迪士尼、音乐、戏剧、手工等各项业余活动等您来体验。申请流程：在线申请 –凭通知参加面试 – 接受聘用 – 办理入职手续请注意：您在180天内仅允许申请一次一线运营岗位。如果您在过去180天内已完成申请，请登录帐户查看您的申请状态。工作地点：上海迪士尼度假区（上海市浦东新区川沙镇），您可以乘坐地铁11号线迪士尼站直达度假区，也可选乘班车。班车发往全市多个中心站点，您可在入职后详细查看。 Employment Benefits: Salary: your salary consists of a base salary + service bonus + floating year-end bonus Social Insurance: You are entitled to five social insurances and one housing fund Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy Catering subsidy: You are entitled to one free meal per day on days that you are working Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance Vacation: You are entitled to paid annual leave and paid sick leave Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Health checkup: You are entitled to a free health checkup once a year Learning and development opportunities: Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more. Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney. Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment. Application Process: Apply online -> Interview over notification -> Accept Employment -> Onboard Please note: You may only apply for this position once in a 180 days period. If you have applied within the last 180 days, please log in to your account to view your current application status. Work Location: You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.

职位分类：一线运营岗位

职能：主题公园运营/Theme Park Operations

职位描述

迪士尼尊享服务部欢迎你

你将为贵宾打造一生难忘的梦幻旅程，为他们量身定制便捷、细致、高效的游客体验。用你的无限创意和热情，成为贵宾们的圆梦使者。用专业带给无数游客欢笑与感动，分享上海迪士尼度假区的神奇故事。将快乐的能量蕴藏于点滴细节里，也为你的职业角色注入神奇。

职位介绍：

迪士尼尊享导览快乐主人负责向各层级贵宾们提供便捷、细致、高效的一站式私人管家定制服务体验。从游客制定行程起，我们将为他们开启神奇之旅的大门。这项专属服务为游客的每一次游园体验提供个性化的定制。

工作内容：

· 为游客及其他演职人员介绍尊享导览服务，能够当面、或通过电话、邮件向游客介绍尊享导览服务的产品信息和相关政策

· 熟练使用所有预订系统为游客进行尊享导览服务、酒店、门票以及餐厅的预订，订单操作及支付服务，包括但不限于Galaxy, ResPAK, Opera, CRM等

· 介绍关于上海迪士尼度假区的相关信息, 熟知上海迪士尼度假区的最新产品和服务

· 协助游客制定到访计划并根据客人的实际情况给出专业的建议

· 积极同乐园运营部门及其他导览专员沟通、协作，向游客呈现神奇的尊享导览服务体验

· 在导览服务过程中向游客讲述上海迪士尼度假区背后的故事，为游客计划行程并介绍导览服务的具体内容

· 为到访的各个层级的贵宾（公司高层、名人以及政府官员）提供绝佳的游客服务，能够及时预见游客的需求、提供完美的游园体验

· 积极解决游客的问题、灵活处理游客的不同需求

· 能够展现迪士尼及迪士尼品牌, 时刻按照迪士尼五大关键要素的要求进行工作

· 服从并完成上级领导安排的其他各项相关工作以配合部门业务的开展，包括新产品的开发，定期的促销活动等

· 能够积极主动地按时完成部门的各项考核，包括电话话术考核，游客服务满意度考核等

· 完成上级布置的额外工作

我们希望您：

· 出色的沟通和协调能力

· 流畅的提问和解释各项产品的能力

· 具备卓越的游客服务热情

· 具有团队合作精神，能够独立解决游客的需求以及投诉，以及任何导览过程中发生的棘手的状况

· 精通计算机基本应用，包括打字和同时操作多种预订系统，熟知常用计算机软件(Word, Excel, PowerPoint, Outlook)

· 能接受一周七天的灵活工作安排，并且能接受不同的班次，包括晚上，周末和节假日

· 能适应灵活的工作地点，不同的轮班时间和长时间户外工作环境

· 入职后需要顺利完成和通过所有与工作相关的培训

· 大专及以上学历

· 旅游管理/酒店管理/公共关系等相关专业者优先

· 有一年服务行业对客服务的工作经验优先

· 具备标准流利的普通话沟通能力和良好的中文书面表达能力

· 英语进行书面和口头表达者优先考虑

· 掌握第二语言者优先

· 您需要取得上岗所需的任职资格证书，且完成并通过所有入职之后的培训及考核（包括但不限于：岗前培训）

Welcome to the Premier Service Team

You will design unforgettable, seamless guest experiences for our VIP guests at Shanghai Disney Resort, tailoring every detail to their preferences for a truly magical visit. With creativity and passion, you will bring their dreams to life and transform fantasies into reality. Through your professionalism, you will also bring smiles and joy to guests while sharing the magical stories of Shanghai Disney Resort. By infusing every detail with happiness, you'll discover magic in your own role.

Job Summary:

Disney Premier Tour Hosts are responsible for providing convenient, careful, efficient one-stop butler services to all distinguished guests. Starting from the itinerary planning, the Guest may feel the magical journey has begun. This exclusive service will offer personalized planning to the Guest each time they visit the park.

What You’ll Do:

· Introduce tour products to Guest and Cast; communicate product information and policies in-person, telephone, or email

· Use all the reservation systems proficiently to process related enquire, reservations, order and payment service for Guests for Premier Tour Services, tickets, hotel and dining, the system includes but not limited to Galaxy, ResPAK, Opera, CRM and etc.

· Share related information about Shanghai Disney Resort, knowledgeable and up-to-date with Shanghai Disney Resort products and services

· Assist Guests in planning their visit to Shanghai Disney Resort as well as to provide professional advice based on the group’s situation

· Communicate and work in collaboration with Park Operations partners and other tour hosts to deliver a magical premier tour experience for Guests

· Introduce the story of Shanghai Disney Resort during tour delivery, provide itinerary planning and explain services provided

· Deliver amazing Guest Service to all distinguished Guests, including corporate executives, celebrities and government officials on tour visiting the park; anticipate needs of Guests to provide a seamless experience

· Be proactive with Guests to answer questions and be flexible in handling the guest situations

· Represent Disney and the Disney brand, and always work in accordance with Disney’s five keys to provide excellent Disney services to guests.

· Be able to obey and complete other relevant work on leadership arrangements to support the business development of Premier Tour Services, including new product development, regular promotion activities and etc.

· Be able to take the initiative to complete the department's assessments on time, including telephone skill, guest service satisfaction and etc.

· Perform additional duties assigned by leaders

What To Bring:

· Demonstrated capability of communication and coordination

· Ability to be comfortable with asking questions and explaining product options

· Passion in delivering top-level VIP services

· A team player and able to individually handle Guest requests which beyond tour policy as well as any unexpected situation during the tour

· Strong computer proficiency, including typing skills and the ability to navigate through multiple reservation systems. Knowledgeable in computer programs (Word, Excel, PowerPoint, Outlook)

· Full availability for any dates in a week and any shifts, including nights, weekends and holidays

· Adapt to working in different locations flexibly with different shifts and in prolonged outdoor working environment

· You will need to successfully complete and pass all job related training after onboard

· College degree or above

· Major in Tourism Management/ Hotel Management/ Public Relation is preferable

· 1year work experience in Guest Service industry is preferred

· Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.

· English language abilities, both oral and written, are desired, but not a must

· Fluent in other languages preferred

· You shall obtain certificate/qualification(s) required for performing the job, and complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)

公司福利

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