MAIN PURPOSE

This position is to assist High End China Region to achieve High End Sales Target, manager EIP/VVIP clients PV/Experience in international HJ Events, organize China HJ events together with HQ teams, assist Boutique with High End Client activiations, CRM plan, manage HE Client Database, cultivation, evolution plan.

Also to organize for all International HJ events with clients PV, Experience, Itinerary, Gala Dinners, etc.

This role is also important to develop and implement/communicate HE Action Plan within HE team & all related parts in order to grow HE Business in a sustainability way in China.

KEY RESPONSIBILITIES

1. High End Events - Commercial Organization/Preparation

• Manage the High End Events Planning and Preparation with cooperation to HQ and also local Retail and Marketing team in term of client selection/validation/scheduling.
• In charge of on-site organization of both Local and International High Jewellery Events.
• Set for the client treatment plan of HE Events, in term of client gifting and client experience.
• Assist on controlling of HJ Client related Budget.
• Support HE business development team and event planning in BTQ level.
• Local events such as Markers Of Style/HE Moment commercial organization and onsite.

2. High End Client Management – HE segment

• High End VIP Database Input and Update with Local CRM team.
• High End VIP Client and Discount Refreshing with HQ HJ team.
• Supervision and Guidance on the Client Relationship and Maintenance of Boutiques towards High End Clientele in different aspects.
• Develop HE CRM treatment Programmes for Boutiques to better enhance the Client Management towards High End Clientele.

3. HE Prestige Networks and Rotation boutiques Business Development

• Lead and set yearly/monthly target for HE prestige networks, as well as the rotation btqs with animations supported.
• Planning RDV and animations in prestige networks to achieve higher sales performance.
• Co-operate with HJ BDs on rotation btqs event planning and coordination with other departments if needed.

4. Concierge agency monitoring and other HE projects

• Monitoring HJ concierge agency with each region and BTQs to have monthly elevation report and action plan, in order to improve the service from BTQ to higher lever to HJ Clients.

COMPETENCIES

• Drive for result
• Business and customer focused
• Strive for excellence
• Manage complex
• Strong communication skill 
• Travel is a must