确保遵循品牌承诺并始终提供优异的对客服务。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

适当时为其他部门的内部客人提供优质服务。

Provides excellent service to internal customers in other departments as appropriate.

礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

确保遵循品牌承诺并始终提供优异的对客服务。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

确认预抵和离店的详细信息，并提供行李和运输以及客人的要求的其他服务。

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

维护并清洁行李部的所有设备，保持专业形象。

Maintains and cleans all equipment at Bell Desk to maintain a professional image.

根据摆放标准储放行李。协助所有客人储放行李并确保遵守保存，储放，安全的程序。

Stores luggage according to standards. Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.

为住店客人和来访者指引酒店的设施位置。

Directs guest and visitors to any of the Hotel’s facilities

随时准备为客人开关车门。

Assists to open and close car doors for guests whenever the opportunity arises.

为所有抵达和离店的客人装卸行李。

Loads / unloads guest’s luggage for arriving and departing guests.

检查酒店的休息区和正门区域的卫生情况，确保大堂整体环境的整洁。

Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.

协助客人招呼计程车，回答客人的提问。

Hails taxis and answers guests’ inquiries.

阻拦试图进入酒店的不正当人士。

Prevents entrance of unauthorised or undesirable persons.

与相关部门协作，协调贵宾在店内的各项活动。

Co-ordinates VIP movements with relevant Departments as advised.