1.  协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。

Assists toensure that the Food and Beverage activities are aligned with the respectiveCorporate Strategy, and that the Hotel Actions have been implemented whereappropriate.

2.监督部门营运手册的准备和更新的工作。

Oversees thepreparation and update of individual Departmental Operations Manuals.

3.定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。

Conductsregular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary.

4.确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that allemployees deliver the brand promise and provide exceptional guest service atall times.

5. 确保员工在适当的时候为其他部门的内部客人提供优质服务。

Ensures thatemployees provide excellent service to internal customers in other departmentsas appropriate.

6.礼貌而高效的处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.

7.将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。

Maximisesemployee productivity through the use of multi-skilling, multi-tasking andflexible scheduling to meet the financial goals of the business as well as theexpectations of the guests.

8.关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。

9. 确保酒店最基本的品牌标准都要被贯彻执行。

Ensures thatminimum brand standards have been implemented.

10 确保贯彻执行所有凯悦温情和餐饮经典20条的标准。

Ensures thatall Touches of Hyatt and the Food and Beverage Top 20 are implemented.