业务部门: 劳动力管理
工作地点-国家/地区: 上海，中国
职位介绍：
作为劳动力管理排班经理，您的首要职责是领导一个与运营密切联系的排班团队。您将直接管理团队，同关键业务合作伙伴们沟通协调排班相关需求，负责变革管理以及日常运营。您将成为排班相关问题、流程和策略的主要联系人、探讨伙伴和领域专家。
工作内容：
- 领导、激励并鼓励所负责的排班团队持续地提供卓越的排班服务，合法合规，贯彻公司规定；
- 为团队设定任务优先级并有效协调内部资源，以确保排班工作按时高效地完成；
- 专注于团队发展，提升绩效，挖掘潜能，通过相关绩效和业务指标评估工作成果，并推动下属的持续进步，面对棘手谈话游刃有余；
- 跨团队合作实现业务目标，在上级的指导下支持并推动劳动力管理团队的策略执行；
- 主动领导团队发现系统和流程方面的问题，通过团队合作寻找优化和解决方案；
- 带领团队为各种突发状况寻求解决方案，具备战略性思维，推动流程的长期优化进程；
- 推崇包容文化，营造让每个人可以放心做自己的团队文化氛围；
- 可以充满自信地对运营经理和总监们汇报及宣讲劳动力管理方面的建议。
我们希望您：
- 学士学位或相当学历，最好是数据分析、工商管理等相关专业
- 3年以上关键岗位领导经验，有组建过一个成功和高绩效团队的经历
- 能够谨慎恰当地处理机密和政治敏感信息的能力和经验
- 熟悉排班和工时记录规则与系统
- 突出的项目管理技能
- 普通话和英语流利
- 同组织内各级别有效合作的能力，并能通过说服、谈判、发表意见和个人影响力来推动业务目标
- 能够制定创新性解决方案来应对困难和复杂的问题
- 曾在跨国公司复杂而多元的业务单位中工作的经历
- 突出的服务及团队合作意识
- 战略和战术上都能游刃有余，灵活、专业、成熟
- 较强的分析、整合能力
Line of Business: Workforce Management
Location: Shanghai, China
Job Summary:
As a Workforce Scheduling Manager, your primary duty is to lead a scheduling team to work closely with Operations partners. You will directly manage the team, coordinate with key business partners on scheduling related needs, manage changes and lead day-to-day operation. You will serve as a primary point of contact, thought partner and subject matter expert on scheduling related issues, process and strategies.
Key Responsibilities:
- Lead, inspire and motivate a big team of Schedulers to continuously deliver excellent Scheduling service in compliance with laws, regulations and corporate guidelines;
- Set team priorities and effectively coordinate team resources to ensure consistent delivery of scheduling work on time with high quality;
- Develop team in terms of performance and potential, utilize performance and other relevant metrics to measure success and drive the continuous improvement of direct reports, able to handle difficult conversations.
- Collaborate cross-functionally to meet business objectives, support and advance Workforce Management strategies with guidance from leader;
- Proactively lead team to address system or process issues, seek solutions with corresponding partners through teamwork;
- Lead team to address various ad-hoc situations and drive long term process improvement with strategic thinking;
- Celebrate diversity and create a safe working environment where everyone feels comfortable to be themselves;
- Able to present and pitch WFM suggestions to Operations managers/directors with confidence.
Desired Qualifications:
- Bachelor's degree or equivalent. Majors relevant to data analytics, business administration etc. are preferred
- A minimum of 3 years in a key leadership role, with experience of leading and developing a successful and high performing team
- Experience and ability in handling confidential and politically sensitive information discretely and appropriately
- Familiarity with automated scheduling and time recording rules and systems
- Proven project management skills
- Fluent in Mandarin and English
- Demonstrated ability to work effectively in all levels of the organization and influence business results through persuasion, negotiation, idea contribution, and personal presence
- Ability to form creative solutions to solve difficult, complex problems
- Proven ability to work in a complex and diverse major business unit of a multi-national company
- Demonstrated service and teamwork mindset
- Proven ability to work both at the strategic and tactical level, with flexibility and professional maturity
- Demonstrated strong analytical and integration skills
