JOB TITLE: HR Manager - Retail, Cartier 

REPORTING TO HR Senior Manager - Retail and Compliance

LOCATION: Shanghai

________________________________________

MAIN PURPOSE

Under the leadership of Senior Manager - Retail and Compliance, and in close cooperation with other HR colleagues in team, this role will build employee and organizational excellence in Cartier China by managing day-to-day HR operations, supporting the achievement of business strategies in region, and working proactively in important projects in Cartier China.

KEY RESPONSIBILITIES

 Key responsibility 1 – Implement HR Policies and Procedures

- Implement HR SOPs, procedures and plans in region.

- Coach and counsel Cartier boutique employees in region regarding HR policy, procedures, benefits and other programs.

- Follow up with line managers on staff probation and contract renewal in region.

- Coordinate with Cartier China C&B team for all kinds of certificates preparation for boutique employees in South region, e.g. Employment Certificate, Income Certificate, Invitation Letter, Dispatch Letter, Reference Letter, etc.

 Key responsibility 2 – Staffing 

- Work closely with Cartier China Talent Acquisition team on all boutique vacancies in region and conduct new employee orientation.

- Proofread job descriptions of all boutique employee positions in region, ensuring timeliness and accuracy. 

- Handle all boutique employee cases of onboarding, transfer, relocation, promotion and termination in region, including related documentation.

- Be proactively involved in boutique staff’s development and retention in region, timely updating related data.

- Conduct boutique proximity in region.

- Support boutique-related projects in region:

 Boutique opening, closure and relocation projects 

 Internal development programme if needed

 Key responsibility 3 – Compensation and Benefits

- Support Cartier China C&B programmes implementation in region.

- Work closely with Cartier China C&B team on timely update of employee personnel records in region, e.g. personal information, position details, salary details, appraisal outcomes, leave records, awards, etc.

- Be proactively involved in annual performance review circle and compile all data needed for annual salary & bonus review and annual performance appraisal analysis of boutique employees in region.

 Key responsibility 4 –Employee Relations

- Detect and handle complaints, disputes and grievances of boutique employees in region, and prepare warning letters accordingly.

- Conduct exit and grievance interviews with boutique employees in region.

- Enhance and strengthen boutique employee’s engagement in region.

- Coach line managers in the event of counselling out low-performer in region.

- Conduct HR compliance investigation in region and draft report accordingly. Be people oriented to handle various cases and co-work within team. Be sensitive to dig out the potential risk during the daily work and prepare the alternative solutions. 

 Key responsibility 5 –Projects and Others

- Monitor boutique HC planning and movements in region.

- Complete relevant reports of region, e.g. Headcount Status Report, Recruitment Tracking List, Warning Letter Trace Log, etc.

- Be proactive to track and analysis the KPI, digging out the root cause to make the reasonable action plan with retail team timely. 

- Be proactively involved in various projects in Cartier China, including but not limited to Retail Trainee Project, Engagement Barometer, VIC projects, etc.

- Conduct other tasks assigned by line manager. 

EXPERIENCE REQUIRED:

o At least 10 years solid experience in HR with a focus on HRBP’s function

o Familiar with country’s labor law & personnel regulations

o Excellent social and communication skills

o Excellent in analytical, influencing & planning skills

o Proficiency in oral and written English

o Relevant industry background preferred

COMPETENCIES REQUIRED:  

o Drive for results

o Business & Client focus

o Manages complexity.

o Strives for excellence.

o Attracts and develops top talents.

DIMENSIONS:

 Management of Cartier China Boutique population

 Involvement of both office and boutique compliance and whistleblowing cases