-Provide full scope of the day to day Production Support service including resolution of the live incidents, post-resolution problem management activities and change management

-Drive issue owners with right progress that fits the requirements for Tier 0 services in incident management

-Provide timely incident communication internally and externally as required

-Provide technical expertise in finding root cause of major system problems

-Work as the owner of production environment, participant in various changes deployment and related post implementation verifications, including new link testing

-Work closely with various stakeholders located in different regions of the world

-Review, design and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support

-Automate daily manual routine work

-Contribute productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

-Bachelor’s degree or equivalent experience in software engineering discipline.

-Fluent English communication skills.

-Knowledgeable cross domain and able to operate a global level solving complex, mission critical problems.

-Demonstrable experience of distributed compute, Linux, Unix, oracle, WebSphere, MQ.

-Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial.

-Experience with broad range of technologist tools e.g. Application Performance Monitoring, App Dynamics

Log Aggregation, Splunk

Automation.

-Strong understanding of core Service Management disciplines.

-Excellent technical debugging and trouble shooting skills.