Responsibilities:

• Lead the full lifecycle of IT projects for Sales & Service applications (e.g., DMS, Parts Procurement/Pricing/Order Management, Warehouse Management, Aftersales Claims, Service Campaigns/Recalls, Technical Platforms, Quality Management, CRC) ensuring high-quality, on-time, and within-budget delivery.

• Act as the IT owner for assigned platforms, shaping product vision, overseeing daily operations, and ensuring strategic alignment with business objectives and security policies.

• Proactively identify business challenges and security risks, meticulously analyze requirements, and translate them into prioritized IT solutions that maximize value and operational resilience.

• Partner with business to analyze, streamline, and integrate existing processes, then design and implement optimal, efficient, and cost-effective IT solutions. Consolidating fragmented IT systems to deliver a cohesive, unified platform supporting diverse business requirements.

• Drive continuous improvement and innovation within Service IT and Security, actively leveraging new technologies and embracing agile methodologies to enhance efficiency and security posture.

• Manage project risks, effectively resolve complex issues, and ensure strict adherence to Ford IT standards, security protocols, and compliance requirements.

• Collaborate seamlessly with cross-functional teams (including business stakeholders, external vendors, and global IT counterparts) to deliver integrated solutions and cultivate strong, productive partnerships.

• Apply deep knowledge of Ford IT systems, established processes, and stringent application security standards, particularly within the Aftersales Service and System Security domains.

• Embody Ford IT's core culture of collaboration, innovation, and strong ownership, consistently demonstrating a powerful inner drive and maintaining a resilient, positive attitude even in demanding environments.

• Bachelor's degree or higher in Computer Science, Information Technology, Engineering, or a closely related field.

• 3+ years of progressive Aftersales IT experience, demonstrating strong familiarity with aftersales business processes and their on-site implementation at dealerships. Possess a solid understanding of Ford's various aftersales quality and repair standards and related system solutions.

• Minimum of 3 years of progressive IT experience, with a significant focus on project management or product ownership.

• Minimum of 2 year of demonstrated project management experience.

• Proven experience in managing cross-functional integration design and resolving complex integration issues.

• Experience across multiple Marketing, Sales, and Service (MSS) business function portfolios, with a strong emphasis on Service/Aftersales operations and IT Security.

• Demonstrated expertise in business requirement/process elaboration, analysis, and design, specifically for Aftersales Service operations and IT Security initiatives.

• Proven ability to deeply understand customer's genuine needs (dealers, service centers, end-customers) and translate them into actionable IT solutions for service delivery.

• Subject matter expertise in IT knowledge relevant to Aftersales Service, Supply Chain Management, Customer Relationship Management (CRM), and IT Security principles.

• In-depth knowledge of contemporary Aftersales Service IT solutions (e.g., DMS Aftersales modules, Parts Management Systems, Aftersales Claims Systems, Technical Service Platforms).

• Low-code development capability is a plus.

• Excellence in cross-functional integration.

• Project management accreditation or certification (e.g., PMP, Agile Scrum Master) is highly preferred.