Responsibilities:

• Assist in the full lifecycle of IT projects for Sales & Service applications (e.g., DMS, Parts Management, Aftersales Claims, Technical Platforms) ensuring high-quality, on-time, and within-budget delivery.

• Support the IT owner for assigned Service and Security platforms in shaping product vision, assisting with daily operations, and ensuring alignment with business objectives and security policies.

• Help identify business challenges and security risks, contribute to requirement analysis, and assist in translating them into prioritized IT solutions.

• Contribute to continuous improvement and innovation within Service IT and Security, learning to leverage new technologies and agile methodologies.

• Assist in managing project risks, resolving issues, and ensuring adherence to Ford IT standards, security protocols, and compliance requirements.

• Collaborate effectively with cross-functional teams (including business stakeholders, vendors, and global IT) to deliver integrated solutions.

• Apply and develop knowledge of Ford IT systems, established processes, and application security standards, particularly within the Aftersales Service domain.

• Embody Ford IT's core culture of collaboration, innovation, and strong ownership, demonstrating a powerful inner drive and a resilient, positive attitude.

• Bachelor's degree or higher in Computer Science, Information Technology, Engineering, or a closely related field.

• 1-3 years of progressive IT experience, with exposure to project-based work or IT operations.

• Some experience (e.g., 0-1 year) in a project support or coordination role is a plus.

• Familiarity with cross-functional integration concepts.

• Exposure to Marketing, Sales, and Service (MSS) business functions, with an interest in Aftersales Service and IT Security.

• Basic understanding of business requirement/process elaboration, analysis, and design, particularly for Sales & Aftersales Service.

• Ability to learn to understand customer needs and contribute to translating them into IT solutions.

• Familiarity with IT concepts relevant to Sales & Aftersales Service, Supply Chain, and IT Security.

• Basic knowledge of contemporary Sales & Aftersales Service IT solutions (e.g., DMS, Parts Management) or IT Security tools/standards.

• Awareness of cross-functional integration principles.

• Low-code development capability is a plus.

• Willingness to pursue project management accreditation or certification (e.g., PMP, Agile Scrum Master) is a plus.