确保用礼貌，有效的方式处理所有来电。

Ensures all telephone calls are handled in a polite, efficient manner.

对酒店和当地的产品的知识要相当了解。

Ensures a high level of product knowledge of hotel and local area.

操作总机的控制台，呼叫系统，并与部门的计算机程序相联系。

Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

对房间的销售/促销、餐厅和其他设备/节目都要非常了解。

To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arise.

在任何可能的情况下，对潜在的客人都要销售我们的凯悦天地项目。

Promotes World of Hyatt programme to potential guests whenever possible.

及时处理收发邮件和传真。

Handles incoming and outgoing mail, and faxes in a timely manner.

确保所有的预定、定单、要求等等都是正确和迅速地传送到有关部门。

Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.