1. 确保前厅部能按照凯悦酒店集团的品牌标准顺利并高效的运行。

Ensures the FrontOffice operates successfully and efficiently in accordance with Hyatt HotelsCorporation brand standards.

2. 确保每日的贵宾、特殊客人、长住客的房间在客人到店前的房间状态，以及欢迎礼品适时适当的配置。

Ensures that alldaily VIP rooms, special guest rooms, long stay guest rooms for arrivals areblocked in advance and welcome amenities are appropriately ordered.

3. 建立并维护良好的宾客关系，在对客服务的过程中满足客人的要求并解决客人的投诉。

Establishes rapportwith guests maintaining good customer relationship and handles all guestcomplaints, requests and enquiries on Front Office services.

4. 经常检查，以确保员工依照凯悦酒店集团标准对客人提供专业的办理入住及退房的服务。

Personally andfrequently verifies that guests check-in/ out are receiving the best possibleservice in line with Hyatt Hotels Corporation standards.

5.协助部门建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。

Assists with thedevelopment, maintenance and update of detailed Department Operations Manualthat reflects Policies & Procedures, work processes and standards ofperformance within the Division. Ensures annual review to accurately reflectany changes.