Your Role

Key responsibilities in your new role

•Manage customer complaints (Product Quality)

•Manage and coordination for customer audit / quality visit

•Manage customer inquiry (product quality related) /quality interface relationship

•Support for quality contract (i.e. QAA) with customers

•Support design-in projects at major customers (PPAP)

•Support quality improvement activity with customers

•Develop strategy for customer quality and service improvement

•Quality marketing/training to customers

•Manage customer satisfaction improvement program

•Lead/support customer quality team on critical complaint handling

•Coach/support GC QM on package Reliability related inquiry

•Be SME for GC QM on package reliability

Your Profile

Qualifications and skills to help you succeed

•Bachelor Degree above in Engineering

•6-10 years’ experience in Semiconductor industry and Quality

•2+ years’ experience as Customer Quality Management

•BE/FE process knowledge; Quality control methodology; 8D problem solving; Quality system know-how; Quality audit experience

•Know-how on automotive and power application is preferred

•Ability to work independently and under pressure

•Good skill in speaking / writing in English

•Good communication skills

•Good problem solving and risk assessment skills