Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.

At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have hold a Bachelor Degree with over 10 years’ operation related experience in hotel or education industry is a strong plus. You are people manager who focuses others on priorities coherent with the long-term vision regardless of the volume of work. You have good command of written and spoken Chinese and English. You are skillful in Microsoft office.

What are we expecting from you?

Reporting to L'ÉCOLE Managing Director. You will lead L'ÉCOLE Operation team in Shanghai, and responsible for overall operation planning management and coordination of all activities for Shanghai campus and China. In this function you will:

Planning management and coordination of all activities

• Oversee the overall schedule of courses, lectures, exhibitions and B to B events, and plan the related teachers’ presence and external contributors’ roster (hostesses, docents, catering, security, housekeeping, etc.)
• Coordinate -with Paris/HK operations and education teams- the teachers’ allocation for courses and events according to their seniority, learning curve and local needs
• Establish the quality standards and fosters to sustain the level of excellence of the services offered to the students and visitors
• Manage daily operations of the school including roster management for L'ÉCOLE team

Supervision of the registrations and traffic management

• Manage the registrations process, organize the flows between students and visitors
• Control the online registration platforms, eg. portal, Wechat mini program, etc. and its optimization in cooperation with the dedicated agency, the Communications Manager and the VCA digital team
• Proactively interact with the other School of Jewelry Arts departments and the Maison teams to maximize the registration to courses
• Set up daily traffic count processes, analyze related reports and continuously adjust operations accordingly
• Supervise emission & tracks redemption of gift vouchers

Supervision of the School daily operations, material and all related logistics & vendors

• Ensure all courses content, material and classrooms set up, ongoing stock management of valuables and non-valuables for courses, bookstore, library and exhibitions.
• Coordinate courses’ documents translations and simultaneous translations when needed
• Selection, management, training and schedule of external service providers: (hostesses, interpreters, catering, security, housekeeping, production, etc.)

Vendors management and budget control

• Select and manage the pool of vendors and suppliers while ensuring the cost control and compliance with the processes
• Propose and manage the operations budget
• Manage orders and supply, billing and contracts
• Oversee storage & deliveries

Nomadic School projects

• Support launch of the nomadic activity in partnership with Paris, the hosting market and the other departments of the School of Jewelry Arts Asia Pacific
• In charge of operations locally during the Nomadic schools in Asia Pacific & Japan ie responsible for the schedule, set up & dismantling

Management of the Operations Team

• Ensure optimal operations for L'ÉCOLE, both in terms of educational approach and maintenance of the premises
• People Management to support team growth and foster collaborative team spirit

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet HR, L'ÉCOLE Managing Director, L'ÉCOLE HQ Operation Director and VCA Managing Director, China.