The ServiceNow Technical Analyst will:

-Provide Business Analysis for Servco initiatives.

-Asses the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy, and maximise reuse opportunities.

-Translate business requirements into system requirements using the appropriate terminology to facilitate the progression of a project through elaboration and definition.

-Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely.

-Manage IT as a business, articulate and identify non-functional requirements.

-Ensure delivery of assigned project tasks on time and to budget.

-Ensure commercial benefits of change are delivered to the organisation.

-Be a subject matter expert in a technology function and would be required to manage multiple small scale, moderately complex projects.

-Drive sustainable growth, add sustainable value by looking at opportunities to reduce the complexity of the application where possible.

-Promote good practice, promote importance of following risks, recognize inefficiencies, and adheres to policies.

-Support processes for service enhancement that result in improved service, customer satisfaction, and process improvement.

-Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution.

-Have relationships across various functions on a peer-to-peer level and will also be required to interact with senior management in the organisation. Also interact with Regional/Global teams primarily within the GCOO function.

-Establish and maintain good communication and relationships, both internal and external to the Bank as a representative of the analysis domain.

-This role will report to the ServiceNow Delivery Lead – Colleague Workflow.

-Experience of working on ServiceNow is required.

-Understanding of Agile methodologies and working practices is required.

-Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customisation capabilities.

-Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and testcases.

-Experience in functional or performance testing, writing, and executing test cases.

-Experience of business process, data and functional process mapping preferred.

-Able to work under pressure and demonstrate initiative, enthusiasm, and a rapid learning capability.

-Proven results-driven approach with the ability to take initiatives, handle multiple tasks and shifting priorities and meet deadlines.

-Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills

-Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered.

-Experience of working knowledge on ServiceNow tool preferred.

-ServiceNow Certification preferred.

( HSBCVZ/GZ)

About HSBC Technology ChinaWe develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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***Issued By HSBC Software Development (GuangDong) Limited***