-High quality delivery of service now requests and projects meeting customer requirements within agreed timelines.

-Communicating effectively with key business users regarding requirements.

-Create and maintain knowledge articles.

-Mentor new team members and Conduct knowledge sharing sessions.

-Prepare traning plans and documentation.

-Identify and improve efficiency and potential improvements of the network environment.

-Participate in the testing/piloting of new services/hardware.

-Ensure Service Quality Targets are met for offered Connectivity services.

-Plan and prepare change orders as per organization standards.

-Analyze and resolve network issues.

-Provide oncall support to the customers.

Leadership & Teamwork

-Role holder must be a good team player and should be able to work collaboratively work with operation and engineering teams and other stake holders.

-Excellent Communication Skills.

-Flexible to work outside of "business hours" and at weekends in order to undertake change activity.

Functional Knowledge

Strong functional knowledge and extensive experience on the following network products

-F5 Load Balancer

-Check Point and fortigate firewalls

-Cisco Routers and Switches

-Cisco ACI

-Bluecoat Proxy